Duration: Contract – November 2026 to October 2027
We are seeking a Junior Systems Administrator / Operations Support Specialist to support day-to-day IT operations and enterprise infrastructure. The successful candidate will assist with system administration, user account management, technical troubleshooting, software upgrades, and ongoing infrastructure maintenance.
This is a great opportunity for an IT professional with hands-on technical support experience who is looking to further develop their systems administration and infrastructure skills.
Key Responsibilities
- Provide Level 1 and Level 2 technical support for hardware, software, operating systems, and network-related issues.
- Assist with Windows Server administration, Active Directory, user accounts, and access management.
- Support Microsoft 365, Azure, and Entra ID (Azure AD) environments.
- Perform software installations, upgrades, patch management, and routine system maintenance.
- Monitor and support servers, workstations, network infrastructure, and system performance.
- Troubleshoot connectivity issues, DNS, DHCP, VPN, and other network-related problems.
- Manage incidents, service requests, and changes using IT service management tools.
- Assist with backup and recovery activities and endpoint security.
- Maintain technical documentation, operational procedures, and system inventories.
- Work with internal technical teams and vendors to resolve technical issues.
Required Qualifications
- Experience providing Level 1 and Level 2 technical support in an enterprise IT environment.
- Knowledge of Microsoft Windows Server administration, Active Directory, Group Policy, DNS, and DHCP.
- Experience with Microsoft 365, Azure, and Entra ID (Azure AD).
- Understanding of networking fundamentals, TCP/IP, VPNs, and network troubleshooting.
- Knowledge of virtualization technologies such as VMware or Hyper-V.
- Basic scripting experience using PowerShell or batch scripting.
- Familiarity with ITSM tools such as ServiceNow, Remedy, or similar platforms.
- Understanding of cybersecurity practices, patch management, access control, and endpoint protection.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and customer service skills.
Interested candidates are encouraged to apply with their updated resume.
AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.
