Job Description: Kitchen and Bar Manager
Delta Bingo & Gaming – Toronto (Etobicoke)
Position Summary
The Kitchen & Bar Manager leads all kitchen and food service operations at our Etobicoke Gaming Centre, including the snack bar and lounge food and Beverage service. You will make sure every guest receives fresh, safe and consistent food quickly, so bingo sessions run on time. You will lead and develop the kitchen team, control food and labour costs, and keep the kitchen fully compliant with food safety and health and safety requirements. You will model Delta Bingo & Gaming's core values of Community, Innovation and Leadership.
Key Responsibilities
Kitchen operations and food quality
- Oversee daily kitchen, snack bar and lounge food and beverage operations, timed around the bingo session schedule.
- Plan menus and specials that suit our guests, and keep recipes, portions and presentation consistent.
- Make sure food is ready before each session starts and during peak breaks.
- Respond to guest feedback on food and service, and resolve concerns quickly.
Food safety and compliance
- Keep the kitchen compliant with Ontario food premises requirements and Toronto Public Health inspection standards.
- Maintain temperature logs, cleaning schedules, allergen information and food labelling.
- Make sure a certified food handler is on site during every shift, as required.
- Prepare for and follow up on health inspections, and fix any issues right away.
- Enforce responsible alcohol service in the lounge, in line with Smart Serve and AGCO requirements.
Team leadership
- Hire, train, schedule and coach Cooks, Snack Bar Attendants and Snack Bar Supervisors.
- Build schedules that match session volumes while controlling labour costs.
- Address performance and attendance issues fairly and consistently, working with HR.
- Create a respectful, safe and team-focused work environment.
Cost control and purchasing
- Order food and supplies from approved vendors (such as Sysco and Flanagan's), and check deliveries.
- Manage inventory, rotation (first in, first out) and waste tracking.
- Monitor food cost, labour cost and margins against budget, and suggest improvements.
- Complete daily, weekly and monthly kitchen reports.
Health, safety and equipment
- Make sure staff follow safe work practices, WHMIS and Delta's health and safety policies.
- Report and follow up on workplace injuries and near misses.
- Arrange maintenance and repairs of kitchen equipment with the Maintenance team.
Other duties
- Work with site leadership on promotions and special events.
- Complete other related duties as assigned.
Qualifications and Requirements
- 3+ years of kitchen or food service management experience in a high-volume setting, such as hospitality, gaming or entertainment.
- A post-secondary diploma in Culinary Arts or Hospitality Management, or equivalent experience.
- A valid Ontario Food Handler Certificate. Red Seal certification is an asset.
- Smart Serve certification, or the ability to get it before your start date.
- Ability to get and keep AGCO registration, if required for this role.
- Strong knowledge of food safety, allergen control and health and safety practices.
- Proven experience managing food and labour costs, inventory and ordering.
- Strong leadership, coaching and conflict-resolution skills.
- Comfortable with POS systems (such as TouchBistro), Microsoft Office and basic reporting.
- Able to pass a background check.
Working Conditions and Schedule
- Flexible hours, including evenings, weekends and holidays, to match the bingo session schedule.
- A fast-paced kitchen environment with heat, noise and time pressure.
- Standing and walking for long periods, and lifting of up to 50 lbs.
- Compliance with the Delta Bingo & Gaming dress code and uniform standards.
Delta Bingo & Gaming is committed to an inclusive, barrier-free workplace. Accommodations are available on request during the recruitment process.
