Jobs in Vaughan

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Within 25 km of Vaughan

Added 17 days ago
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- $60,000 to $65,000 CAD / year
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Geek+

L1 System Technical Support Engineer

Toronto, ON, Canada

$60,000 to $65,000 CAD / year · Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 14, 2026
Posted: Oct 15, 2026

Original job description

Job Requirements:

1.Take full responsibility for all Geek+ warehouse systems and related customers.

2.Provide 24/7 shift coverage (aligning with the global team on a 24/7 basis, with local A/B/N shift schedules).

3.Communicate fluently in English, both written and spoken.

4.Prioritize, process, and resolve incidents based on impact, severity, and available resources.

5.Fulfill service requests from users and operations personnel.

6.Assist Technical Support in handling production incidents.

7.Collaborate with Technical Support, Hardware Support, and other senior business staff to resolve incidents.

8.Create, maintain, and update documentation such as incident resolution procedures and business knowledge bases.

Qualifications (Academic Background)

Class of 2027 fresh graduate; bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field.

Familiarity with warehouse logistics systems or the fundamental logic of WMS is preferred; exposure to industrial software or robotics systems is a plus.

Must be able to work 24/7 rotating shifts; a reasonable level of stress tolerance and self-management is required.

Qualifications (Core Competencies)

Candidates must demonstrate fluent written and spoken English, capable of independently handling English-language tickets, email correspondence, and customer/team communication.

Prior experience in overseas exchange programs or English-medium projects is a plus.

Strong logical thinking with the ability to quickly prioritize and clearly articulate problems even under ambiguous or incomplete information.

Collaborative by nature with strong cross-functional teamwork skills; a genuine customer-service mindset and empathy toward end users.

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More about this job

Responsibilities

Support Geek+ warehouse systems and customers by prioritizing and resolving incidents, fulfilling user and operations service requests, and assisting with production incidents. Collaborate with technical, hardware, and senior business teams, and maintain incident procedures and knowledge-base documentation.

Requirements

Applicants should be 2027 graduates with a bachelor's degree or higher in computer science, software engineering, information systems, or a related field; familiarity with warehouse management systems is preferred, and industrial software or robotics exposure is a plus. Candidates need fluent written and spoken English, strong problem-solving and teamwork skills, a customer-service mindset, and the ability to work rotating 24/7 shifts.

Skills

English Communication
Incident Prioritization
Incident Resolution
Service Request Fulfillment
Technical Support
Cross-Functional Collaboration
Documentation
Logical Thinking
Customer Service
Stress Tolerance
Self-Management
Warehouse Management Systems
Warehouse Logistics
Robotics Systems

Visa sponsorship

Not detected in the job text

Keywords

Geek+
Warehouse Systems
Warehouse Management Systems
Warehouse Logistics
Industrial Software
Robotics Systems
Technical Support
Hardware Support
Incident Management
Incident Prioritization
Incident Resolution
Production Incidents
Service Requests
Customer Communication
English-Language Tickets
Email Correspondence
Knowledge Base
Incident Resolution Procedures
24/7 Shift Coverage
Rotating Shifts
Cross-Functional Collaboration
Customer Service
Problem-Solving

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