About Us
Peninsula Canada is a provider of external HR and OHS solutions; including: employment relations, health and safety advice; consultancy, BrightHR Software, and Peninsula brAInbox AI. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland, and Labrador; with foreseeable plans of branching out to all provinces across Canada! Peninsula Canada is a division of the Peninsula Group based in Manchester, England! Peninsula Group operates in: UK, Australia, New Zealand and, most recently, Canada. We employ over 2,500 people globally!
Peninsula Canada opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.
The Role of the Law Clerk
This role involves working within the Customer Solutions department at our Downtown Toronto Head Office, actively responsible for collections and legal administrative work in relation to it. The position is suitable for an individual who is diligent, proactive and an excellent communicator, with prior finance team experience, who can work in a diverse yet structured environment.
The ideal candidate will have relevant experience in collections and will enjoy the challenge of assuming responsibility for several different processes including cash reconciliation, cancellation of contracts and small court claims within a supportive team environment. The focus is on excellence in cash collection but provided with remarkable service and care, along with an investigative approach to problem solving.
Day-to-Day Duties and Responsibilities
- Contacting members in relation to their overdue accounts, payment and service queries via telephone, email and letter
- Negotiating with debtors according to company’s protocol for resolution including explanation of collection procedures and discussions based on payment options
- Ensure aging is in good standing as per company policy
- Deal with all incoming correspondence including calls, emails and other correspondence from clients and handling their queries regarding accounts queries and contracts enquiries and making necessary notes on our systems to keep accurate and timely records
- Investigate and resolve invoice issues
- Liaise with clients, service and legal departments
- Preparation of legal documents including NDAs, affidavits, claims, default judgments
- Send collections letters for all age debt groups
- Provide detailed reporting and tracking on all cases submitted, updates on cases and other required KPIs
- During downtime to support payments/collections team for inbound and outbound activities, this can be up to 50% of the time depending on managers discretion.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the department and the overall business objectives of the organization.
Education/Experience
- College/University Diploma
- At least 1 year of collections experience
- At least 1 year of Small Claims Court experience
Work Hours
- Monday to Friday; shifts vary depending on business needs. However, this position will primarily operate from 9:00AM – 5:30PM.
What you Bring to the Team
- Stellar service delivery, showcased by your exceptional communication skills.
- A keen eye for detail, with the ability to thrive in our dynamic, fast-paced environment.
- Independence in execution, but also a team player when needed.
- Proficiency with Microsoft Office tools.
- An enthusiastic, proactive approach with a proven ability to handle pressure and challenges with a solution-oriented mindset.
Why Work for Peninsula?
Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued.
Also:
- Day off on your birthday
- Enhanced Benefits with Health and Dental Coverage
- We offer a Registered Retirement Savings Plan (RRSP) Matching Program
- Downtown Location
- Vacation Days increase after 2- and 5-years’ service.
Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.
#SuccessStartsHere
This posting is for an existing vacancy.
