Life Insurance Policy Servicing Coordinator
Location: Toronto, ON
Employment Type: Full-Time, Permanent
Work Arrangement: In-Office
About the Opportunity
We are working with a financial advisory group in Toronto that is looking to add a Life Insurance Policy Servicing Coordinator to its team.
This individual will be responsible for the day-to-day administration and servicing of in-force life insurance policies, working closely with clients, financial advisors and insurance carriers to ensure requests are handled accurately and efficiently.
The ideal candidate is organized, detail-oriented and has experience in life insurance administration or policy servicing within the financial services industry.
Key Responsibilities
- Administer and maintain in-force life insurance policies.
- Process beneficiary designation, ownership and policy assignment changes.
- Coordinate premium and billing updates, including pre-authorized payment arrangements.
- Prepare and submit policy documentation and forms to clients and insurance carriers.
- Assist with death, disability and critical illness claims, including documentation and follow-up.
- Monitor upcoming policy renewals and maintain accurate records.
- Respond to client and advisor inquiries and coordinate outstanding service requests.
- Maintain internal systems, policy records and client documentation.
- Liaise with insurance carriers to track and resolve outstanding policy matters.
Qualifications & Experience
- Previous experience in life insurance administration, policy servicing or a similar financial services role is strongly preferred.
- Familiarity with life insurance policies, beneficiary designations, ownership changes and claims processes.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities, deadlines and follow-ups.
- Proficiency with Microsoft Office and administrative/CRM systems.
- Comfortable working independently and as part of a collaborative team.
Work Environment
This is a full-time, permanent position based in Toronto. The successful candidate will be required to work fully on-site, Monday to Friday. This opportunity does not offer remote or hybrid work arrangements.
Interested?
If you have experience in life insurance administration or policy servicing and are interested in exploring this opportunity, we'd welcome the opportunity to connect.
