Company Description Naturepedic Leaside is a luxury mattress and sleep products retailer serving customers in the Greater Toronto Area. The company is focused on providing high-quality, healthier sleep solutions, including organic and premium comfort products. Naturepedic Leaside emphasizes personalized service, product education, and a welcoming in-store experience. Team members are encouraged to build long-term relationships with customers and help them make confident, informed purchasing decisions. The organization values professionalism, integrity, and a strong commitment to customer satisfaction.
Role Description The Luxury Sales and Customer Service Rep is a full-time, on-site role based in the Greater Toronto Area, Canada. This position is responsible for greeting customers, understanding their needs, and guiding them through the selection of luxury mattresses and sleep products. Daily tasks include conducting product demonstrations, answering in-depth questions about features and benefits, preparing quotes, processing sales transactions, and supporting after-sales service. The role also involves maintaining a clean and organized showroom, following up with prospects and existing customers, and accurately documenting customer interactions. The Rep collaborates with the store team to meet sales targets, deliver exceptional in-store experiences, and uphold Naturepedic Leaside’s standards of professional, courteous service.
Qualifications
- Demonstrated ability in Customer Service and Customer Support, with a focus on luxury or high-end retail environments.
- Skills in enhancing Customer Experience and promoting Customer Satisfaction through attentive, personalized interaction.
- Experience working as Customer Service Representatives or in similar front-facing sales roles.
- Strong communication, active listening, and interpersonal skills, with the ability to explain product features clearly and confidently.
- Proven sales aptitude, including consultative selling, handling objections, and closing sales ethically and effectively.
- Comfort working on-site in a showroom setting, including weekend and evening availability as needed.
- Ability to use point-of-sale systems, manage basic paperwork, and maintain accurate customer records.
- Previous experience in bedding, furniture, or other luxury consumer goods is an asset; multilingual abilities are a plus.
