Jobs in Vaughan

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Within 25 km of Vaughan

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- $20 to $24 CAD / hour
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iPostal1

Mail Center Manager - Toronto Canada

Toronto, ON, Canada

$20 to $24 CAD / hour · Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Pay: $20 to $24 CAD / hour
Job type: Full-time
Apply by: Dec 3, 2026
Posted: Nov 3, 2026

Original job description

We are looking for a professional, upbeat Mail Center Manager to work in our Toronto, Ontario office in Canada. There will be a two-week paid training that starts on Day 1.

This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Responsibilities will include, but are not limited to the following:

Receive mail, scan into software and file appropriately
Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
Answer inbound calls and in person inquiries from customers in a prompt and professional manner
Assist customers in person to retrieve their mail in a courteous fashion
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Ensure the highest level of customer service
Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
Perform other customer service responsibilities to assist the corporate office during busy times

Requirements:

Ability to work independently and handle confidential mail with absolute discretion
Results oriented
Strong work ethic
Organization skills are a must
Excellent verbal and written communication skills
Previous experience in an office coordinator role with an emphasis in customer service

To learn more about this dynamic organization please visit us at www.ipostal1.com.

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

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More about this job

Responsibilities

Receive, scan, process, and route customer mail according to instructions, while maintaining mail and office supply inventories. Respond to customer inquiries by phone and in person, provide courteous assistance, resolve issues or escalate them as needed, and support the corporate office during busy periods.

Requirements

Candidates must be able to work independently, handle confidential mail discreetly, and demonstrate a results-oriented approach, strong work ethic, and excellent organizational skills. Excellent verbal and written communication skills and previous office coordinator experience emphasizing customer service are required.

Skills

Customer Service
Verbal Communication
Written Communication
Organization
Independent Work
Confidentiality
Mail Handling
Scanning
Inventory Management
Problem Solving
Client Relations
Escalation Management
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Mail Center
Mail Processing
Mail Scanning
Mail Forwarding
Mail Shredding
Customer Service
Client Relations
Inbound Calls
Office Coordination
Confidential Mail
Inventory Management
Office Supplies
Issue Resolution
Escalation
Corporate Office
Paid Training

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