Position – Program Manager – Integrated Employment Services (IES1610)
Location – 1610 Bloor Street West
YES believes that employment is empowerment and is the cornerstone of safe and healthy communities. YES leads the Canadian youth sector with innovative programs that empower disadvantaged and vulnerable youth to become self-sufficient contributing members of society.
POSITION SUMMARY
Reporting to the Vice- President, the Program Manager will be responsible for leading the IES 1610 program. The Manager will lead a team which includes two Coordinators as well as Frontline Staff and will provide strategic and operational leadership ensuring strong performance against contractual targets, quality service delivery, employer engagement and continuous improvement. Other responsibilities include project management, building and managing all external partnerships and relationships with community stakeholders, budget management, supervision and evaluation of direct reporting staff as well as job development and placement services.
THE CANDIDATE
Your energy and enthusiasm are boundless! You enjoy and thrive in a fast paced and dynamic work environment. You are an innovative thinker with excellent organizational, interpersonal and presentation skills. You are ambitious and welcome the opportunity to meet and exceed measurable targets. You have experience in, and have a passion for, the successful development and delivery of results-oriented employment programs for youth.
Responsibilities:
Program Leadership & Performance Management
- Oversee the daily operations and performance of the IES program, ensuring achievement of contractual obligations, service standards, and funder expectations.
- Drive program performance against key indicators, including client assessments, service plans, job starts, employment outcomes and key retention checkpoints.
- Establish and monitor weekly and monthly performance targets, identifying service gaps and implementing timely corrective action plans.
- Lead strategies to improve program performance ratings, accountability, service quality, and overall effectiveness.
- Analyze program data, identify trends, and provide regular performance updates and recommendations to senior leadership.
Staff Supervision & Accountability
- Provide direct supervision, coaching, and performance management to employment counsellors, job developers, and other program staff.
- Establish clear individual performance expectations and monitor productivity, caseload management, client progression, and employment outcomes.
- Conduct regular team meetings, individual performance reviews, and case consultations to ensure accountability and continuous improvement.
- Build a high-performing, results-oriented team culture focused on achieving employment outcomes and delivering exceptional client service.
Employer Engagement & Job Development
- Lead employer engagement and job development strategies to increase job opportunities, placements, and sustainable employment outcomes.
- Oversee employer outreach, recruitment events, hiring partnerships, and sector-specific employment initiatives.
- Ensure effective coordination between employment counsellors and job developers to maximize job matching, placements, and retention.
- Develop and maintain relationships with employers, community partners, and industry stakeholders to expand employment opportunities.
Contract Compliance & Quality Assurance
- Ensure program compliance with WCG, Employment Ontario, and Ministry requirements, including accurate documentation, reporting, and service delivery standards.
- Monitor data integrity, case file quality, client eligibility, service plans, and timely entry of outcomes into required systems.
- Oversee program reporting, audits, quality assurance processes, and implementation of operational improvements.
- Collaborate with senior leadership to ensure effective resource allocation, program sustainability, and achievement of contractual commitments.
Strategic Leadership & Continuous Improvement
- Develop and implement innovative strategies to increase client engagement, program participation, job starts, and employment retention.
- Identify operational barriers and implement evidence-informed solutions to improve productivity and outcomes.
- Strengthen collaboration across YES programs to maximize referrals, employer relationships, and employment opportunities.
- Support the integration of digital tools, labour market intelligence, and emerging employment trends to improve service delivery.
Organizational Responsibilities
· Adheres to all YES policies and procedures and ensures confidentially is maintained on client, personnel, financial and agency matters
· Represents YES at all times in a professional manner
· Participates in regular supervision meetings
· Works cooperatively with other team members
· Carries out any other duties, as required
Qualifications:
- University degree and minimum three years related work experience, or equivalent.
- Superior communication, leadership and team building skills.
- Critical thinker who is proficient in analyzing a situation in order to make effective decisions
- Demonstrated time-management skills and the ability to manage multiple priorities without compromising service, quality or accuracy;
- Strong negotiation and financial management skills, including budget management experience
- Proficient in MS Office Suite
- Proven record of innovative and inclusive approaches to working with at-risk youth and persons of diverse backgrounds
- Experience supervising in a unionized environment is an asset
- Knowledge of workforce development, employment and future skills programming
- Conversant in latest research and best practices in the workforce development
Salary: $73,000.00
Job Contact Information:
If interested, please submit cover letter and resume to Carrie-Ann Goodfellow at cgoodfellow@yes.on.ca no indicating the job title in the subject line of your email.
Accommodation will be provided in all parts of the hiring process as required under the YES Accessibility policy. Applicants need to make their needs known in advance.
We thank all applicants. Only those selected for interviews will be contacted. No telephone or other inquiries please.
YES is an equal opportunity employer.
