Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Reporting to the Senior Manager, Service Design, Our GO Expansion & Transformation – Service Design Office is seeking a Manager, Service Design – Service Modifications to lead the development and execution of service plans and timetabling for all rail and bus service offerings for GO Transit customers. The Manager will provide specifications and boundaries for fleet and crew planning, input into business planning and operational service adjustments to meet critical strategic objectives related to On-Time Performance and Improved Customer Satisfaction.
Please note, this is an 18-month Contract Position
What will I be doing?
- Lead the development of new and modified Rail Service Plans to support planned service level increases to improve ridership, revenue, and asset utilization.
- Design the service plans which are deployed through a multi-stakeholder Service Readiness process.
- Lead continuous improvement activity, using performance metrics and on-going reporting of KPI’s to optimize new service schedules, keep up to date on emerging trends, behaviours and industry best practices, drive innovation by reviewing and analyzing processes to identify gaps and opportunities for improvement.
- Provide leadership in the development of the annual and 5-year GO Transit Service Plans, in alignment with long-term service plans (RTP)
- Lead operations technical oversight in the implementation of new scheduling software to design and deploy new services plans, including testing and assessment of service plans developed by third-party service providers.
- Manage operational interfaces and relationships with Service Delivery partners (Bombardier, CN, CP, VIA etc.) in the management and execution of service to ensure the smooth, non-disruptive deployment of new service plans.
- Communicate and provide support to both internal and external clients, liaise with internal departments regarding operational issues or improvements and provide subject matter expertise to management team as required, including fostering, and maintaining relationships with provincial ministries, municipalities, external authorities, private companies and the public.
What Skills and Qualifications Do I Need?
- Completion of a degree in Engineering, Economics, Planning, or a related discipline – or a combination of education, training and experience deemed equivalent.
- Demonstrated years’ experience in Operations/Service Planning.
- Knowledge of Human Resources legislation (e.g., Employment Standards Act, Occupational Health and Safety Act, etc.) and leadership and management skills to monitor and manage employees and contractors, including experience in the application of collective agreement provisions.
- Project management skills, including work planning, performance analytics, monitoring and evaluation expertise.
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
