Sinai Health is looking for a Medical Secretary, Department of Medicine at Mount Sinai Hospital. The Medical Secretary is an integral part of the busy, dynamic, and growing Department of Medicine at Mount Sinai Hospital. In this role, you will be expected to exercise sound judgment and independence while managing the day-to-day related administrative activities. You will demonstrate a strong commitment to quality customer service, applying excellent problem solving and communication skills to ensure the success of the program.
This role is responsible for running an outpatient clinic 2 half-days per week, with additional clinic days as required.
In this role you will:
- Provide clinical support service including patient registration, scheduling and coordinate patient's appointments, referrals, investigations, test, procedures bookings, and concerns; issue admission confirmation for clinical and hospital services; follow up as required
- Direct telephone calls and enquires from patients or families, hospital management and medical staff, trainees and external parties and direct appropriately
- Maintain patient charts are up-to date with all test results, clinical notes, demographics information etc.
- Ensure efficient and effective maintenance of office and hospital record system, both electronic and paper formats
- Perform typing duties including reference letters, travel letters, invoices, updating new formatting of billing forms and other forms as required
- Register patients, obtain all previous medical records, arrange investigations, bookings and follow-ups
- Book procedures for patients and instruct patients how to prepare for procedures
- Book travel arrangements, accommodations, taxi/limo for visiting professors for IBD Rounds and Implements reimbursement for expenses and award Honorarium for visiting professors
- Process and balancing of expense report, including obtaining all invoices and expenditures accrue each month
- Prepare and distribute outgoing documents or packages electronically and through mail. Arranges for delivery and/or distribution of packages
- Process OHIP, non-OHIP and third-party billing accurately and efficiently, following-up on any outstanding claims and resubmissions
- Maintain related electronic databases ensuring accuracy of content and formatting
- Play an active and supportive role in regard to physician’s academic role and provides academic support services such as entering and managing the doctor’s CME credits to MOCOMP to track teaching and research activities, including which conference awarded CME credits and to which academic category they need to be submitted
- Collaborate with Research Coordinators to expedite recruitment process by establishing and booking research time slots for endoscopic and outpatient appointments
- Perform other duties consistent with the job classification as required
Job Requirements:
Mandatory
- Successful completion of a college diploma from an accredited educational institution
- 4 years of related experience
- Applicants with proven equivalent recent and related training and experience may also be considered
Preferred
- College diploma in the field of Medical Office or Business Administration
- Previous experience working within a clinic/health environment
- Accuro experience would be an asset
Skills and Knowledge
- Proficiency with medical terminology
- Proficiency with Electronic Medical Records (EMR)
- Proficient in Microsoft Word, Excel, Power Point, Outlook
- Demonstrated work ethic; positive, client focused attitude; superior professionalism; dependability and reliability; demonstrated commitment to providing outstanding customer service
- Superior written/oral communication and presentation skills; excellent interpersonal and relationship building skills; ability to effectively convey factual-information and detailed explanations
- Superior time management, organizational and self-planning skills displaying flexibility by adjusting work schedules according to changing priorities, meeting demanding deadlines and producing high-quality work
- Demonstrated ability to make decisions, exercise good judgment, discretion and initiative when dealing with confidential information and/or in responding to inquiries
- Demonstrated satisfactory work performance and attendance history
If this sounds like you and you feel ready to build your clerical career within healthcare, apply now and let us know why you’d be a great addition to our team.
Job Type: Full Time
Hours: 37.5 hours per week
Vacancy Type: New/Replacement Vacancy
Union: Non-Union
