This role manages a $5M+ portfolio of national corporate and enterprise accounts, primarily within Retail, Waste, Property Management, and Construction. The National Account Manager drives repeat business and new revenue opportunities through strategic account management, and fostering strong client relationships. They will collaborate internally to deliver custom junk removal solutions, support large projects, and educate customers on service offerings, ensuring significant contribution to revenue growth and client satisfaction across North America.
Hybrid Work Environment
Team members in our Vancouver, Toronto Junktion Hubs follow a hybrid work model that balances flexibility with in-person collaboration. Employees are expected to work from the office several days each month, with scheduled team collaboration and company connection days to support alignment, teamwork, and business priorities.
Key Responsibilities
Account Strategy and Portfolio Growth
- Portfolio Management: Oversee a $5M+ portfolio of corporate and enterprise accounts across North America, serving core verticals including Retail, Waste, Property Management, and Construction.
- Client Retention & Growth: Cultivate long-term, trusted relationships to secure repeat business, expand service adoption, and maximize customer lifetime value (allocated 40–50% of time).
- Business Development: Identify and generate new revenue streams by engaging new departments and decision-makers within existing accounts (allocated 20–25% of time).
- Targeted Outreach: Drive high-volume sales activities using virtual meetings, formal business reviews, strategic calls, emails, and social media engagement.
Custom Solution and Project Execution
- Tailored Project Management: Design, coordinate, and execute large-scale, custom junk removal solutions for national account clients (allocated 20–25% of time).
- Cross-Functional Collaboration: Partner closely with internal operations and service teams to align resources and ensure seamless project delivery nationwide.
- Client Education: Consult and train clients on full service offerings to help them optimize their waste management strategy.
Operations & Relationship Management
- CRM Optimization: Leverage Salesforce to manage client pipelines, track new business opportunities, and maintain detailed contact histories.
- Financial Oversight: Resolve billing, invoicing, and collections inquiries across the portfolio to ensure smooth revenue reconciliation (allocated 5–10% of time).
- Industry Representation: Travel across North America for high-impact, in-person client meetings and represent the brand at national industry conferences.
Experience and Qualifications
- Enterprise Account Management: 5+ years of experience managing national, enterprise-level accounts with direct oversight of a $5M+ portfolio.
- Vertical Expertise: 3+ years of specialized experience within the Retail, Waste, Property Management, or Construction sectors (Preferred).
- Strategic Growth & Retention: Proven track record in account management, portfolio expansion, client retention, and executing targeted business development strategies.
- Cross-Functional Collaboration: Extensive experience leading high-level stakeholder communication, aligning cross-functional teams, and coordinating custom solution delivery.
- Core Sales & Operational Skills: Expertise in Account Management, Business Development, Portfolio Management, Strategic Account Planning, Project Coordination, and Billing Reconciliation.
- CRM Tools & Technology: Proficient in HubSpot (Preferred).
Compensation & Benefits
Salary Range: $65,700 - $77,000 + Bonus (The actual salary offered will be commensurate with education, experience, and internal equity.)
We offer a competitive Total Compensation Package designed to support your financial, personal, and professional well-being. This includes:
- Participation in our Company Profit Sharing Program of up to 8% of base salary
- Eligibility for a Sales Incentive/Bonus Program for revenue-generating roles, based on performance and role criteria
- Comprehensive Extended Health and Dental Benefits
- Generous Paid Time Off, including annual vacation and personal days
- Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
- Professional Development Opportunities to support ongoing career growth
- Access to Health and Wellness Programs, including gym facilities at our corporate head office
The Hiring Process
- Pre-Screen – Let’s talk about your experience, goals & excitement for this role!
- Interviews – Two or more interviews with different team members, including structured competency & scenario-based questions
- Presentation/Assessment
- References & Background Check
- We use audio recording transcription for our interview practices
About Us
Did you know O2E Brands has been voted one of the Best Workplaces in Canada 14 times!? Take a sneak peek into why that is, here: (YouTube) Check us out on social! At O2E Brands, we know that great talent comes in many forms, and we want to meet you at your best. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process. Please contact our Talent Acquisition Team at talentacquisition@o2ebrands.com or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation.
Ready to take your career to the next level? Apply today!
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