Work Style: Hybrid (3 days in office)
Location city(s): London, Toronto or Winnipeg
Anticipated Start Date: 4 weeks from the official offer day
End Date: 1 year
Role Title: OnBase Administrator
Any specific tools/skillset: strong, hands-on L3 OnBase administration experience.
Required Qualifications
- 7+ years of hands-on OnBase administration experience.
- Extensive experience supporting OnBase 16, 17, and newer versions.
- Strong knowledge of:
- Workflow
- WorkView
- Unity Forms
- EIS
- Application Enabler
- Unity Client
- Web Client
- Reporting Dashboards
- Document Composition
- Experience supporting:
- Microsoft SQL Server
- Windows Server
- IIS
- Timer Servers
- Microsoft BizTalk
- Experience with:
- OnBase APIs
- REST APIs
- C#
- .NET
- Web Services
- Strong troubleshooting and production support experience.
- Experience supporting business-critical enterprise applications in a KTLO environment.
Preferred Qualifications
- Hyland OnBase Administrator Certification.
- Experience supporting highly customized legacy OnBase environments.
- Experience performing OnBase upgrades and migrations.
- Experience in regulated enterprise environments.
Success Measures
- Maintain platform stability and availability.
- Reduce recurring production incidents.
- Resolve support tickets within SLA.
- Improve platform performance and reliability.
- Ensure timely resolution of defects and integration issues.
Role profile description:
We are seeking an experienced OnBase Administrator to provide operational support, maintenance, stabilization, and administration of a mature OnBase platform. The environment includes legacy OnBase versions (v17) and associated infrastructure components. This is a highly hands-on role focused on production support, incident resolution, platform stability, performance tuning, maintenance, and defect remediation.
Key Responsibilities
OnBase Administration & Support
- Administer and support OnBase production and non-production environments.
- Troubleshoot and resolve application, workflow, and user issues.
- Perform platform configuration, maintenance, and patching.
- Support upgrades, environment refreshes, and DR activities.
- Monitor platform health, performance, and availability.
- Maintain security, user access, and system configurations.
OnBase Components
- Support OnBase Application Servers.
- Support Web Server and Unity Client environments.
- Administer Workflow, WorkView, and Unity Forms.
- Support EIS and integration components.
- Support Document Composition and Reporting Dashboards.
- Support Capture, COLD/DIP, and scanning solutions.
Infrastructure Support
- Troubleshoot Windows Server and IIS issues.
- Support OnBase Timer Servers and associated services.
- Work with infrastructure teams on server, storage, and network issues.
- Support service accounts, certificates, and environment configurations.
- Investigate and resolve performance and stability issues.
SQL Server Support
- Troubleshoot OnBase database-related issues.
- Analyze query and application performance.
- Support database maintenance and upgrades.
- Work with DBAs on tuning and issue resolution.
Integrations & APIs
- Support OnBase integrations with internal and external applications.
- Troubleshoot API, web service, and middleware issues.
- Support Microsoft BizTalk integrations and message processing.
- Perform enhancements and bug fixes to existing integrations.
- Maintain integration documentation and configurations.
Development & Defect Resolution
- Implement configuration changes and minor enhancements.
- Develop and support Workflow and WorkView solutions.
- Perform root cause analysis and defect remediation.
- Support production releases and deployment activities.
- Develop fixes for application and integration issues.
Performance & Stability
- Analyze and resolve OnBase application, infrastructure, and database performance issues to improve platform stability and reliability.
- Monitor and optimize OnBase components, including Application Servers, Web Servers, Timer Servers, workflows, integrations, and SQL Server performance.
- Identify root causes of recurring issues and implement performance tuning, remediation, and continuous improvement initiatives to reduce incidents and enhance overall platform health.
