Who We Are:
Enhanced Medical Nutrition (EMN) is a transformative food-as-medicine company that develops medical food products to help patients prepare better and recover faster from surgery. Located in Toronto and originally based out of McMaster University, EMN’s medical food products are used by more than 175 surgeons at the world's leading institutions, such as Vancouver General Hospital, Mayo Clinic, and Hospital for Special Surgery. Driven by intellectual property and novel research, EMN has launched an innovative, patient-centric nutrition program to improve clinical outcomes and plans to scale it to over 1000 surgeons across North America in the next 2 years. EMN is a venture-backed company led by a team of experienced entrepreneurs, medical professionals, and brand builders.
The Role:
EMN is seeking a resourceful and motivated Patient Education Associate to join our team. Reporting to the Manager, Customer Experience, you will support patient adoption of EMN’s products, help assure the success of physician practice’s efforts to provide EMN’s products to their patients and help drive patient communication and the promotion of EMN’s products. In collaboration with the EMN Team, you will help develop and execute patient education strategies and projects, collect, and interpret customer feedback, identify market trends, and provide administrative support to the sales and marketing, research, and operations teams. The position requires strong interpersonal skills and the ability to build relationships.
About You:
You are the driving force behind our patient's success. We're seeking a passionate and empathetic professional who thrives on being organized. You are a great communicator and enjoy working cross-functionally with partners, including patients, surgeons, and medical companies. You enjoy working with a team to help build a new brand in the life sciences market. You are interested in learning, interpreting, and implementing new and innovative patient communication methods. Most importantly, you are open to working in an unstructured system to ideate and implement a system that helps achieve organizational and individual goals.
Key Responsibilities:
- Drive adoption of EMN products through direct communication with patients and by helping guide and support the patient education (customer service) function within EMN.
- Support all patient education by answering nutrition-related questions and assisting patients with their orders by responding to calls and emails.
- Collaborate directly with the Customer Experience Manager, Sales & Marketing
and Chief Commercial Officer to identify programs and initiatives to build brand recognition, support aggressive sales growth, and lead a new standard of care.
- Administrative support. Includes updating patient and clinician communication materials, supporting the coordination and execution of additional
business development activities (conferences, webinars, education symposiums, etc.)
Your Skills and Experience:
- Great communication skills, which include working collaboratively across departments
- Strong organizational skills with the ability to handle multiple priorities in a fast-paced and dynamic start-up work environment
- Ability to pivot and change gears according to business needs.
- Able to create systems and process where none exist
- Ability to work independently or in a team, with high self-motivation and attention to detail.
- Proficient in Microsoft Office suite (Outlook, PowerPoint, Excel).
Your Qualifications:
Must have:
1+ years of experience in a customer-facing role or capacity.
Must have:
enrolled in an undergraduate program in nutrition, kinesiology, or a science-related field, or enrolled in an undergraduate program in business
Nice-to-have: Patient communication, sales experience, preferably in healthcare.
Company DEI Statement
EMN is based in the multicultural heart of Toronto, Ontario, Canada. EMN is committed to promoting and supporting diversity, equity, and inclusion (DEI) within our sector and workplace. Workplace diversity, equity, and inclusivity result in a more robust team culture, improve organizational effectiveness, and enable us to serve our customers and community better.
Regarding diversity, EMN is committed to improving the representation of all ages, ethnicities, races, cultures, abilities, gender identities, sexual orientations, and socioeconomic statuses, including those with intersecting identities. Furthermore, we strive to create a well-defined team culture that values and respects all identities. Lastly, aside from identity, EMN believes that a strong and diverse team includes various life experiences, education, hobbies, interests, skills, work, and communication styles. The above are identities, experiences, characteristics, and traits we value at EMN. EMN firmly believes that a diverse team that includes the contributions and perspectives of individuals allows us to live by our values.
