Jobs in Vaughan

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Within 25 km of Vaughan

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Lettuce

Patient Financing Specialist

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Apr 27, 2027
Posted: Oct 29, 2026

Original job description

Who we are

Lettuce is Canada's only financing partner built exclusively for fertility. Our goal is simple: make fertility treatment more accessible to Canadians through affordable financing plans. We partner directly with fertility clinics so patients can get a clear answer in minutes and begin treatment without delay.

We launched in 2026 and are a startup team of founders and operators with deep backgrounds in capital markets, credit and technology. You would be one of our earliest hires, helping shape how we support patients as we grow.

The role

You will be the person patients and clinics rely on once an application is in motion. You will own the patient relationship from application through to final payment, working inside live loan files and making decisions that matter to real people on their path to parenthood.

What you will do:

Guide patients through the application and funding process by phone, email and chat
Manage servicing requests: payment date changes, pre-authorized debit updates, payoff quotes and account inquiries
Work with patients experiencing financial hardship to restructure or re-amortize their financing plans within our policy framework
Support our fertility clinic partners with questions on approvals, disbursements and refunds
Keep accurate records in our loan management system and surface patterns, issues and product ideas to the team
Help build the support playbooks and processes that will let us serve many more Canadians pursuing fertility treatment

Who we are looking for

2+ years in loan servicing, banking, collections, customer success or a similar role involving careful conversations about money
Comfortable with numbers and able to explain a payment schedule or a fee in plain language
Steady and clear in difficult moments, with genuine empathy for people going through a hard season
Organized, dependable and a strong writer who follows through
Curious about lending and fintech, and energized by the pace of a startup
Bonus: experience in fertility or healthcare settings, exposure to a loan management system, or French language skills

What's in it for you

Competitive compensation
A ground-floor role at a funded fintech with a clear path into operations, credit or clinic partnerships as we grow
Direct, daily access to the founders and real influence over how we build
Work that matters: every file you touch is a Canadian trying to start or grow a family
The chance to learn the mechanics of consumer lending from a team that has done it at scale

How to apply

Send your resume and a short note on why this role interests you to careers@lettucecare.com. We review every application and will get back to you.

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More about this job

Responsibilities

Guide patients through loan applications, funding, and account servicing, including payment changes, payoff quotes, and financial hardship arrangements. Support fertility clinic partners, maintain accurate loan records, identify recurring issues, and help develop support processes as the company grows.

Requirements

Candidates should have at least two years of experience in loan servicing, banking, collections, customer success, or a similar role involving sensitive financial conversations. They should be comfortable with numbers, empathetic and clear in difficult situations, organized, dependable, strong writers, and interested in lending and fintech; fertility or healthcare experience, loan management system exposure, and French skills are bonuses.

Skills

Loan Servicing
Customer Support
Financial Hardship Support
Payment Processing
Loan Restructuring
Financial Communication
Numeracy
Empathy
Recordkeeping
Written Communication
Organization
Follow-Through
Clinic Partner Support
Problem Identification
Process Development
Customer Success

Benefits

Competitive Compensation
Career Growth Opportunities
Direct Access to Founders
Influence Over Company Development
Consumer Lending Experience

Visa sponsorship

Not detected in the job text

Keywords

Fertility Financing
Consumer Lending
Fintech
Loan Servicing
Loan Applications
Loan Funding
Payment Date Changes
Pre-Authorized Debit
Payoff Quotes
Account Inquiries
Financial Hardship
Loan Restructuring
Re-Amortization
Loan Management System
Fertility Clinics
Approvals
Disbursements
Refunds
Customer Support
Customer Success
Collections
Banking
Credit
Capital Markets
Process Development
French

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