Print Operations Specialist
Take the next step in your career with an opportunity in the printing sector for our client. Join a hands-on environment where quality, precision, technology, and customer service are key to delivering reliable solutions every day.
What is in it for you:
- Full-time position: 37.50 hours per week.
- Weekday schedule from 8:00 am to 4:30 pm.
- On-site work in a dynamic environment.
Responsibilities:
- Deliver services in accordance with applicable Service Level Agreements and Statements of Work.
- Support productivity improvements, service transformation, and business growth.
- Resolve customer issues and escalations or escalate them further as appropriate.
- Follow all safety, logical security, and physical security requirements.
- Work independently and as part of a team.
- Provide backfile coverage for absent coworkers and perform other duties assigned by the Lead or Manager.
- Receive, sort, process, deliver, and pick up mail, documents, packages, and supplies, notifying recipients as appropriate.
- Process outgoing postal and courier items using shipping and postal systems to identify the most efficient and cost-effective method.
- Track, trace, and resolve mail or courier issues.
- Operate, clean, and maintain shipping and mail equipment, and contact third-party service providers when required.
- Validate and reconcile boxes and files received.
- Prepare various document types for scanning, including removing bindings and inserting slip sheets for document separation.
- Use a handheld scanner to scan box barcodes.
- Identify oversized documents for wide-format scanning and undersized documents requiring special handling.
- Escalate exception items identified during production to the Lead.
- Operate high-speed scanning equipment to convert paper documents to digital formats.
- Perform visual quality checks to identify double feeds, folded corners obscuring content, light or dark thresholds, and unprocessed barcode slip sheets.
- Convert scanned documents, microfilm, and microfiche to the digital formats outlined in the Statement of Work.
- Operate digital print equipment, including black-and-white and colour copiers and printers.
- Use workflow tools such as FreeFlow and Fiery.
- Operate standard finishing equipment, including paper cutters, bindery equipment, laminators, desktop folders, and drills.
- Serve as the point of contact for customer print requests, including providing estimates, scheduling, and tracking production requests.
- Perform quality inspections before, during, and after each production run.
- Track and store jobs according to customer requirements for future reuse.
- Maintain reporting logs and information for billing purposes.
- Wrap, pack, label, and ship finished products.
- Maintain appropriate supply inventory levels.
- Troubleshoot basic issues to meet production, delivery, and output requirements.
What you will need to succeed:
Required qualifications
- High school diploma or equivalent.
- 1-2 years of experience in a digital print shop and customer service environment.
- Print production and mail services skills.
- Technical proficiency in digital print equipment and workflow tools.
- Intermediate proficiency in Microsoft Office, Adobe, and other relevant software.
- Ability to lift up to 50 pounds.
- Ability to remain on your feet for up to 80% of the workday.
Preferred qualifications
- Post-secondary technology training or related experience.
- Graphic design experience.
Soft skills
- Teamwork and collaboration.
- Ability to work independently.
- Ability and willingness to learn and develop.
- Professionalism and punctuality.
- Commitment to ethical and organizational values.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
