Original job description
Job Title: Production Support Engineer
Location: Toronto, ON (4x onsite a week)
Employment Type: Contract
Pay Rate: CAD$55/HR INC
Interview Type: Face 2 Face (Onsite Interview Only)
We are looking for a Production support Engineer to work for the Commercial Line of Business. An ideal candidate should be the one that has experience as outlined below :-
Monitoring And Alerting
Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.
Incident Response
Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.
Automation
Automate repetitive tasks and processes to improve efficiency and reduce manual effort.
Infrastructure Management
Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.
Capacity Planning
Plan for future capacity needs to ensure systems can handle anticipated workloads.
Release Engineering
Develop and maintain processes for deploying software updates and releases.
Collaboration
Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.
Documentation
Maintain clear and concise documentation of systems, processes, and procedures.
Continuous Improvement
Identify areas for improvement and implement changes to enhance system reliability and performance.
Skills And Qualifications
Cloud Platform (OCP)
10+ Years experience in production support handling Prod incidents.
Excellent knowledge of OCP with command line.
Monitoring tools (Dynatrace)
Operating System (Windows, Linux)
Scripting (Shell Scripting, Python, Power Shell)
Database (SQL database management, MongoDB)
Container Services (Kubernetes)
Disaster Recovery Planning and execution
Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.
More about this job
Responsibilities
Monitor production systems, respond to incidents and outages, and maintain infrastructure to ensure service reliability and availability. Automate operational tasks, support releases and capacity planning, document procedures, and collaborate with developers and operations teams to continuously improve system performance.
Requirements
Requires 10+ years of production support experience handling production incidents, with strong command-line knowledge of OCP and experience with Dynatrace, Windows, and Linux. Candidates should also have scripting experience with Shell, Python, or PowerShell, database experience with SQL and MongoDB, Kubernetes knowledge, and disaster recovery planning and execution experience.
Skills
- Production Support
- Incident Response
- OpenShift Container Platform (OCP)
- Dynatrace
- Windows
- Linux
- Shell Scripting
- Python
- PowerShell
- SQL
- MongoDB
- Kubernetes
- Monitoring and Alerting
- Automation
- Disaster Recovery
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Engineering
Keywords
- Production Support
- Production Incidents
- Monitoring
- Alerting
- Incident Response
- OpenShift Container Platform (OCP)
- Dynatrace
- Windows
- Linux
- Shell Scripting
- Python
- PowerShell
- SQL Database Management
- MongoDB
- Kubernetes
- Automation
- Infrastructure Management
- Capacity Planning
- Release Engineering
- Disaster Recovery
- System Reliability
- Service Availability
- Commercial Line Of Business
