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Querentia Inc.

Production Support Engineer – Salesforce

Toronto, ON, Canada

Contract

Within 25 km of Vaughan · About 16.5 km from the city centre

Apply on querentia.com About employer

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Job details

Job type: Contract
Apply by: Jan 9, 2027
Posted: Sep 28, 2026

Original job description

Production Support Engineer - Salesforce

Location: Toronto, Canada

Role Overview

We are seeking a hands-on Production Support Engineer - Salesforce to provide production support, application management, release coordination, troubleshooting, automation, and technical expertise across enterprise financial services applications.

Key Responsibilities

•

Provide front-office production support for local and remote users across Salesforce and related enterprise platforms.

•

Monitor application stability and ensure maximum system availability.

•

Manage incidents, problems, releases, bugs, enhancements, and production changes in coordination with development teams and vendors.

•

Troubleshoot application, database, integration, and production issues and provide timely remediation.

•

Work closely with business, technology, and functional stakeholders to maintain a stable production environment.

•

Support release activities, disaster recovery, capacity planning, configuration management, and governance.

•

Create and maintain technical documentation, runbooks, and knowledge articles.

•

Drive automation and monitoring improvements to increase operational efficiency and platform stability.

•

Support Agile delivery, knowledge sharing, cross-training, and follow-the-sun operations.

•

Ensure adherence to ITIL, standard operating procedures, governance, risk, and compliance requirements.

Must-Have Skills

•

Strong production support experience with Salesforce and enterprise applications.

•

Experience supporting large-scale enterprise financial, trading, or risk platforms.

•

Strong scripting skills using Python, Perl, or similar technologies .

•

Working knowledge of Linux, Windows, and SQL .

•

Experience with relational databases and writing SQL/database statements.

•

Experience with Incident, Problem, and Change Management following ITIL principles.

•

Strong troubleshooting, analytical, multitasking, and prioritization skills.

•

Excellent written and verbal communication skills.

•

Ability to quickly learn applications, become an SME, and support business users.

•

Bachelor’s degree or equivalent.

Nice-to-Have Skills

•

Experience with Control-M, Autosys, Tidal , or similar scheduling platforms.

•

Experience with application monitoring and observability tools.

•

Experience with CI/CD and DevOps automation using tools such as GitHub, Jenkins, Ansible, Elastic, and related technologies.

•

Exposure to Java/Spring, AWS, S3, MongoDB, Data Lakes, Docker, and Kubernetes .

•

Understanding of Capital Markets and the sales lifecycle .

Apply on querentia.com About employer

More about this job

Responsibilities

The Production Support Engineer at Querentia will support Salesforce and related enterprise applications for users, monitor system stability, and manage incidents, releases and production changes with development teams and vendors. The role also builds documentation and automation to keep the platform running smoothly.

Requirements

Candidates need strong production support experience with Salesforce or enterprise applications, scripting skills in Python or Perl, working knowledge of Linux, Windows and SQL, and ITIL-based incident and change management. A bachelor's degree or equivalent is required.

Skills

Salesforce
Python
Perl
SQL
Linux
Windows
Incident management
Problem management
Change management
ITIL
Release management
Troubleshooting
Relational databases
Control-M
Autosys
Tidal
Application monitoring
Observability tools
CI/CD
Jenkins
Ansible
GitHub
Elastic
Docker
Kubernetes

Keywords

Salesforce
production support
application support
incident management
problem management
change management
release management
ITIL
Python
Perl
SQL
Linux
Windows
relational databases
Control-M
Autosys
Tidal
CI/CD
DevOps
Jenkins

Tools

Salesforce
Python
Perl
SQL
Linux
Windows
Control-M
Autosys
Tidal
Jenkins

Languages

English

Seniority

Mid level

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