We are looking for an Ad Success Representative to support a client in the digital advertising space. This role combines client relationship management, campaign operations, and performance analysis to ensure smooth campaign delivery and client satisfaction.
Key Responsibilities
- Manage client relationships and conduct regular check-ins to understand requirements and provide recommendations.
- Coordinate with Ad Operations teams to manage campaign workflows, tickets, and quality checks.
- Support Direct IO, Programmatic, and Self-Serve advertising campaigns.
- Analyze campaign performance data and provide actionable insights for optimization.
- Support account retention and growth by identifying opportunities for improvement and upselling.
- Collaborate with Product, Marketing, and Engineering teams to improve processes and address client feedback.
- Prepare performance reports and ensure timely, accurate campaign delivery.
Requirements
- 3+ years of experience in Customer Success, Account Management, Ad Operations, or a similar client-facing role.
- Strong communication, analytical, and problem-solving skills.
- Ability to manage multiple workflows and shifting priorities.
- Understanding of digital advertising campaigns, including Direct IO, Programmatic, or Self-Serve, is an advantage.
- Ability to interpret campaign data and translate it into actionable recommendations.
