Duration: 1 Year
Schedule: Monday to Friday | Core Business Hours
Job Description:
- Lead a high-priority Call Centre Migration project for the client.
- Bring multiple teams together to drive successful project delivery.
- Provide project leadership across business and technology stakeholders.
- Support the execution of key migration initiatives and deliverables.
Responsibilities:
- Lead end-to-end project management activities.
- Coordinate multiple project teams and workstreams.
- Develop and maintain project plans.
- Track project milestones and deliverables.
- Facilitate stakeholder meetings.
- Manage project risks and issues.
- Escalate project concerns when required.
- Prepare executive-level reports.
- Present project updates to senior leadership.
- Translate technical issues into business-friendly language.
- Drive stakeholder alignment across teams.
- Support migration readiness and implementation activities.
- Ensure project governance standards are followed.
- Build strong working relationships across teams.
- Enable collaboration between business and technology groups.
Experience:
- Must have 5+ years of Project Management experience.
- Must have previous experience with the client.
- Must have Call Centre Technology experience.
- Must have Call Centre Migration experience.
- Must have experience leading large-scale technology initiatives.
- Must have experience coordinating multiple teams.
- Must have experience working with executive stakeholders.
- Must have Executive Reporting experience.
- Must have experience presenting to senior leadership.
- Must have experience communicating technical concepts to executive audiences.
- Must have strong stakeholder management skills.
- Must have strong communication skills.
- Must have ability to work under pressure.
- Must have ability to gain trust across teams.
- Must have adaptable and flexible working style.
- Must have Agile delivery experience.
Education: Bachelor's degree preferred or equivalent professional experience.
Certifications: PMP certification
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
Recruiter Details:
Name: Shubham Deep Gautam
Email: shubham.gautam@ustechsolutionsinc.com
Internal ID: # 26-28899
