We are seeking an experienced IT Project Manager to lead a high-priority Call Centre Migration initiative within a large financial institution.
The successful candidate will oversee multiple cross-functional teams, bringing stakeholders together to ensure alignment, effective communication, and successful delivery of project objectives.
This role requires a strong project leader who can navigate complex technical environments, build trust across teams, manage competing priorities, and communicate project progress and challenges effectively to senior executives.
Key Responsibilities
- Lead and coordinate multiple teams involved in a large-scale Call Centre Migration project.
- Establish alignment across cross-functional teams, ensuring clear ownership, priorities, timelines, and deliverables.
- Drive project execution, monitor progress, and proactively address risks, issues, and dependencies.
- Facilitate collaboration and resolve communication gaps between technical and business stakeholders.
- Translate complex technical challenges into clear updates and recommendations for executive leadership.
- Prepare and deliver executive-level status reports, project updates, and presentations.
- Build strong relationships with stakeholders and maintain accountability across project teams.
- Adapt to changing project priorities while ensuring delivery remains on track.
Required Qualifications
- Minimum 5 years of IT Project Management experience.
- Previous experience working within a large banking or financial institution.
- Hands-on project experience involving Call Centre Technology, Contact Centre Migration, or related transformation initiatives.
- Strong experience managing multiple cross-functional teams and senior-level stakeholders.
- Proven ability to communicate technical challenges and project updates to executive audiences.
- Experience preparing executive reports and presenting project status, risks, and deliverables.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to work effectively under pressure and adapt to changing priorities.
Nice to Have
- PMP certification or equivalent project management experience.
- Experience working in Agile environments.
Work Arrangement
- Hybrid work arrangement in Toronto.
- Currently 2 days onsite per week, with flexibility required to work up to 4 days onsite.
- Occasional travel within the Greater Toronto Area may be required.
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