Original job description
OVERVIEW
August 8 is an all-you-can-eat restaurant company that is independently owned and operated . We offer innovative Japanese fare and classic Chinese dim sum selections to our guests. We strive to deliver exceptional dining experiences and dedicate ourselves to building long-lasting business relationships with our customers, employees, and the communities where we co-exist.
BRIEF
We are looking for energetic, dependable, and self-motivated individuals to join our team. Candidates with open availability and/or prior experience as servers will be given special
consideration.
TERMS:
Permanent Full-Time
Permanent Part-Time
Weekend Availability
RESPONSIBILITIES:
Engage with guests, take food orders and accurately enter them into the POS system.
Deliver food, clear plates and reset tables in a timely fashion.
Takes reservations and waiting lists, handles phone calls and customer inquiries and assists various restaurant staff when necessary.
Provide exceptional customer service by addressing any customer inquiries or concerns promptly and professionally.
Communicate effectively with kitchen staff, servers, and other team members to ensure a smooth food delivery process.
Assist in the preparation and setup of food items for service.
Deliver food orders to customers' tables promptly and accurately.
Ensure that all food items are presented in an appealing and appetizing manner.
Collaborate with the kitchen team to ensure that all food orders are complete and accurate before delivery.
Assist with clearing tables and maintaining cleanliness in the dining area.
EXPECTATIONS:
Prioritize and perform different tasks in an efficient manner
Think critically and problem-solve independently
Have sense of urgency during busy lunch and dinner services
Clear communication with guests regarding issues that may arise
Possess a strong urge to provide great dining experiences for our guests
MINIMUM REQUIREMENTS:
Ability to communicate (verbally and in writing) in English
Ability to understand and follow direction from others
Ability to perform basic math functions
Must have Smart Serve certification
Must be 18 years of age
PHYSICAL REQUIREMENTS:
Ability to bend at the waist and lift items up to 50lbs to waist level.
Ability to carry items of up to 50 lbs.
Ability to move items up to 30 lbs for distances of up to 25 feet.
Ability to remain standing and active for an 8-12 hour shift.
Ability to frequently climb and descend flights of stairs as well as ladders.
Ability to hear, understand, and respond to colleagues' and guests’ requests in a loud environment.
Skill and co-ordination at using hands to write, pour, and carry several food/drinks at once, and carry several plates and bowls.
More about this job
Responsibilities
Welcome and assist guests, take and enter orders, deliver food, manage reservations and inquiries, and address customer concerns professionally. Coordinate with kitchen and restaurant staff, help prepare and present food, and maintain clean, reset dining tables.
Requirements
Applicants must communicate in English, follow directions, perform basic math, hold Smart Serve certification, and be at least 18 years old. The role requires lifting and carrying items up to 50 pounds, remaining active for long shifts, using stairs frequently, and responding to requests in a loud environment.
Skills
- Customer Service
- Food Order Taking
- POS System Operation
- Food Delivery
- Table Clearing
- Table Setup
- Reservation Management
- Phone Communication
- Guest Communication
- Teamwork
- Time Management
- Problem-Solving
- Basic Math
- Food Presentation
- Food Preparation
- Written and Verbal English Communication
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Food & Beverage
- Customer Service & Support
Keywords
- Restaurant
- Food Service
- Japanese Cuisine
- Chinese Dim Sum
- All-You-Can-Eat
- Smart Serve Certification
- POS System
- Customer Service
- Food Orders
- Food Delivery
- Reservations
- Waiting Lists
- Phone Inquiries
- Food Preparation
- Food Presentation
- Dining Area Cleanliness
- Table Reset
- Kitchen Coordination
- Basic Math
- English Communication
- Weekend Availability
