Description:
Leads user-centred and service design for enterprise platform features and onboarded government services, ensuring that Ontario businesses can access and manage services through a consistent, intuitive, inclusive, and accessible experience. The role plans and conducts user research, journey mapping, service blueprinting, information architecture, interaction design, prototyping, usability testing, and accessibility evaluation across account, profile, dashboard, form, workflow, notification, document, delegation, and service-discovery experiences. Working with users, ministry partners, product managers, business analysts, architects, developers, accessibility specialists, and testers, the Senior UX Designer translates evidence and service needs into practical designs and reusable patterns. The role supports implementation through detailed specifications and design reviews, validates delivered experiences, and contributes to the ongoing maturity of the enterprise platform design system and enterprise service experience.
Experience:
- Experience leading user experience and service design for
complex transactional digital services.
- Experience planning and conducting user research,
stakeholder interviews, contextual inquiry, usability testing, and design
validation.
- Experience creating personas, journey maps, service
blueprints, information architecture, wireframes, prototypes, and detailed
interaction designs.
- Experience designing account-based experiences, dashboards,
forms, workflows, notifications, document interactions, and service discovery.
- Knowledge of user-centred design, service design,
interaction design, content design, and design-thinking methods.
- Experience designing accessible services in accordance with
AODA and applicable WCAG standards.
- Experience applying enterprise design systems, reusable
components, and consistent interaction patterns.
- Experience designing responsive experiences for desktop,
tablet, and mobile devices.
- Experience collaborating with product managers, analysts,
developers, architects, accessibility specialists, and testers.
- Experience presenting research findings, design options, and
recommendations to business and executive stakeholders.
General Skills / Duties:
- Plan and lead user research, service design, interaction
design, and validation activities.
- Identify user needs, behaviours, pain points, accessibility
requirements, and service expectations.
- Develop personas, journeys, service blueprints, information
architecture, wireframes, prototypes, and design specifications.
- Design consistent experiences across enterprise platform
capabilities and onboarded services.
- Facilitate co-design workshops, design reviews, and
collaborative working sessions.
- Conduct usability and accessibility evaluations and
translate findings into design improvements.
- Maintain traceability between user needs, business
requirements, and design decisions.
- Support developers and testers to ensure accurate
implementation of approved designs.
- Contribute reusable patterns, standards, and components to
the enterprise platform design system.
Requirements
Experience and Skill Set Requirements:
Must Haves:
- Experience leading design for complex transactional
services.
- Experience developing journeys, service blueprints,
wireframes, prototypes, and interaction specifications.
- Knowledge of AODA and WCAG requirements.
Skill Set Requirements:
User-Centred and Service Design Experience:
- Experience leading design for complex transactional
services.
- Experience developing journeys, service blueprints,
wireframes, prototypes, and interaction specifications.
- Experience translating research findings into implementable
designs.
User Research and Usability:
- Experience conducting research, usability testing,
synthesis, and design validation with diverse user groups.
Accessibility and Design Standards:
- Knowledge of AODA and WCAG requirements.
- Experience applying enterprise design systems and accessible
interaction patterns.
Communication and Collaboration:
- Excellent visual, written, verbal, facilitation, and
presentation skills.
- Experience collaborating with multidisciplinary Agile teams
and senior stakeholders.
