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Within 25 km of Vaughan

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Long & McQuade Musical Instruments

Sales and Rental Associate

Richmond Hill, ON, Canada

Full-time

Within 25 km of Vaughan · About 9.2 km from the city centre

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posted: Nov 13, 2026

Original job description

Title

Sales and Rental Associate

Department

Brass, Woodwinds and Orchestral Strings

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

10 Via Renzo Dr

Richmond Hill, ON

Job Description

Help our customers through the selling and renting of musical instruments and gear
Define the individual needs of every customer and match those needs with the right combination of our products and services
Demonstrate recommended products to customers and explain their features and benefits
Answer telephone calls in a timely and professional manner
Follow up on product orders with customers and suppliers
Use our common sense approach with customers to troubleshoot and solve problems
Maintain in-depth and current knowledge of our products, policies and procedures
Attend weekly staff meetings and periodic training sessions
Merchandise store to create an inviting environment for customers to shop
Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

Must be a musician who plays at least one instrument
Must be able to work weekdays, weeknights and weekends
Excellent verbal communication skills
Positive attitude and steady composure
Proven strong work ethic and commitment
High levels of energy and enthusiasm
Ability to lift and carry large boxes
Ability to excel in a fast-paced environment
Ability to recommend solutions in a confident and assertive manner
Good organizational skills and attention to detail
Previous experience in retail or sales is an asset

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More about this job

Responsibilities

Assist customers with purchasing and renting musical instruments and equipment by identifying their needs, recommending suitable products, and demonstrating product features. Handle customer and supplier follow-ups, resolve problems, maintain product knowledge, merchandise the store, and support meetings, training, maintenance, and warehouse duties.

Requirements

Applicants must play at least one instrument, be available on weekdays, weeknights, and weekends, and demonstrate strong communication, organization, composure, energy, and work ethic. They must be able to lift and carry large boxes and work effectively in a fast-paced environment; previous retail or sales experience is an asset.

Skills

Musical Instrument Knowledge
Sales
Retail
Customer Service
Product Demonstration
Verbal Communication
Problem-Solving
Product Knowledge
Order Follow-Up
Merchandising
Organization
Attention To Detail
Teamwork
Physical Stamina

Visa sponsorship

Not detected in the job text

Keywords

Musical Instruments
Instrument Rentals
Musical Equipment
Sales
Retail
Customer Service
Needs Assessment
Product Recommendations
Product Demonstrations
Product Features And Benefits
Telephone Support
Order Follow-Up
Supplier Communication
Troubleshooting
Product Knowledge
Store Merchandising
Store Maintenance
Warehouse Duties
Staff Meetings
Training
Brass
Woodwinds
Orchestral Strings

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