Job title: Sales Manager
Location: Vaughan
Responsible to: General Manager & Regional Director of Sales
Responsible for: Sales Dept
This job posting is for a position at a hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees. By submitting your résumé, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
ABOUT US
LHM Canada provides industry-leading support to its owners. We focus on managing great hotels that lead their markets in guest satisfaction, Revpar penetration, and product quality. At LHM, we believe success in the hospitality industry begins with people. They are our greatest asset and, as such, are treated this way. To learn more about LHM Canada, please visit Hotel Development, & Management | LHM Canada
RESPONSIBILITIES
- Proactively managing your daily sales activities to support & exceed targets
- Research, follow-up on and convert sales leads in order to achieve targeted market segments, revenues and occupancy as laid down in the property budget/business plan and contribute to an innovative but cost-effective Sales and Marketing Plan.
- Solicit and book sales group bookings with 10 or more rooms per night in SMERF, Corporate, Athletic & Association, group, LNR & National accounts and events/meetings to meet and ideally exceed sales revenue goals.
- Professionally handling all third party and group room inquiries through to contracting
- Achieving all personal sales goals to help us maximize profitability
- Creating and implement a sales plans that drive measurable incremental occupancy, increase average rates, increase volume
- Reviewing Brand and Hotel reports to assist in tracking performance and develop the hotel's and your own growth plan
- Develop and conduct persuasive verbal sales presentations to prospective clients
- Developing and maintaining relationships with key clients and prospective/target contacts
- Travel locally to conduct outside sales calls, promote the hotel and review competition.
- Prepare information for, meet and entertain clients as deemed appropriate by potential business from that account.
- Represent hotel at trade shows including exhibit set-up
- Creation and presentation of weekly and monthly sales activities and forecasting.
- Conduct site inspections
- Establish and maintain excellent rapport with clients, prior to, during and post event, encouraging repeat business
- Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
- Working closely with the General Manager and Regional Sales Director to achieve market segments, revenues and occupancy targets as laid down in the property business plan.
QUALIFICATIONS
- One to two plus years of experience in hotel sales with a proven track record of dedication and success
- Strong knowledge of local businesses and business trends required
- Knowledge of a hotel structure and how all departments interact.
- Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
- Excellent communication skills, both written and verbal required
- Ability to move throughout the hotel to conduct site inspections.
- Ability to work independently or in a team as required
- Ability to communicate well with guests.
- Ability to work independently and in a team environment
- Maintain a professional appearance and manner at all times.
- Must be able to commit to and follow through on a schedule of outside sales calls as required to meet targets
- Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
- Must speak and write English at a professional level
- Self-starting personality with an even disposition.
- Proficiency in Opera and Merlin an asset.
- Awareness of, and ability to use, lead generation tools like MeetingBroker and Cvent.
What We Offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
