Job Title: Salesforce Platform Support Analyst
Location: Toronto, ON
Work Arrangement: Hybrid (3 days/week)
Employment Type: Full-Time Emp.
Rate: CAD 120-130K/Year
Domain: BFSI
Application Deadline: Nov. 15th, 2026
Skills:
- Strong hands-on experience in Salesforce Data cloud/ Loyalty cloud/Marketing cloud with solid technical knowledge of platform architecture and functionality.
- 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
- Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
- Hands on experience in Apex coding.
- Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
- Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
- Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
- Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
- Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
- Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
- Willingness to provide hands-on production support, including rotational on-call support when required.
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
