Full-time jobs in Vaughan, Ontario

Find full-time jobs in Vaughan, Ontario and nearby towns within 25 km. Read the full details and apply.

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Within 25 km of Vaughan

Added 13 mins ago
E
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- $20 CAD / hour
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PG
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Pacer Group
Toronto, ON
- $120,000 to $130,000 CAD / year
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Pacer Group

Salesforce Platform Support

Toronto, ON, Canada

$120,000 to $130,000 CAD / year · Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Pay: $120,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
Posted: Oct 30, 2026

Original job description

Job Title: Salesforce Platform Support Analyst

Location: Toronto, ON

Work Arrangement: Hybrid (3 days/week)

Employment Type: Full-Time Emp.

Rate: CAD 120-130K/Year

Domain: BFSI

Application Deadline: Nov. 15th, 2026

Skills:

Strong hands-on experience in Salesforce Data cloud/ Loyalty cloud/Marketing cloud with solid technical knowledge of platform architecture and functionality.
4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
Hands on experience in Apex coding.
Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
Willingness to provide hands-on production support, including rotational on-call support when required.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

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More about this job

Responsibilities

Provide L3 production support for Salesforce platforms, managing incidents, troubleshooting issues, conducting root cause analysis, and resolving problems within defined SLAs. Coordinate with stakeholders to manage critical incidents and resolve issues involving Salesforce components, APIs, data integrations, and connected applications, including rotational on-call support when required.

Requirements

Requires at least four years of relevant application or production support experience, preferably in an enterprise or banking environment, along with hands-on Salesforce Data Cloud, Loyalty Management, or Marketing Cloud experience and Apex coding. Candidates should understand Salesforce architecture and data components, integrations, SQL, incident and change management, and monitoring tools, and be able to independently manage critical production issues.

Skills

Salesforce Data Cloud
Salesforce Loyalty Management
Salesforce Marketing Cloud
Apex
Production Support
Incident Management
Troubleshooting
Root Cause Analysis
Data Integration
API Troubleshooting
SQL
ServiceNow
Splunk
Dynatrace
ITIL
Stakeholder Coordination

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Salesforce Data Cloud
Salesforce Loyalty Management
Salesforce Marketing Cloud
Apex
L3 Production Support
Application Support
Incident Management
Root Cause Analysis
Problem Resolution
Service-Level Agreements
Salesforce Platform Architecture
Data Model Objects
Data Lake Objects
Data Spaces
Data Ingestion
Integration Flows
Loyalty Programs
Points Processing
Earning And Redemption Rules
APIs
Data Integrations
SQL
ServiceNow
Splunk
Dynatrace
ITIL
Change Management
Banking
Critical Incident Management

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