Company Bio
North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.
What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care - a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.
North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.
We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!
Position Summary
Security Coordinator Your goal in this position is to support quality initiatives; coordinating the performance of Security contract services, ensuring they align to Key Performance Indicators’ (KPI) outlined in the Security contract, Standard Operating Procedures and Post Order for all NYGH sites. The Security Coordinator is responsible for identifying, documenting, and communicating contract deliverable non-compliance directly to the Manager of Security and Parking Operations and the service provider’s onsite managerial representative(s). The Security Coordinator provides primary administrative support to ensure efficient operation of the organization’s access control initiatives. The Security Coordinator is a point of contact for the clinical team on a routine basis, to ensure that clinical needs in mediation, protection, and management of aggressive behavior reflected within the Security contract are routinely met. The Security Coordinator will advise the Security Manager on day-to-day clinical related needs, as it relates to the Security service contract requirements, providing process changes to the Manager of Security and Parking Operations for review. This position supports the Hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers , learners, patients and families.
On a practical level, you will
- Provide guidance for contract staff and service provider
- Visit off site locations as needed
- Provide instruction to Satellite Sites as needed
- Assist with security and access control related projects
- Coordinate with service provider, daily operations, and staff deployment
- Coordinate with service provider, the delivery of all extra coverage assignment
- Provide real-time feedback concerning performance expectations to security personnel and escalate performance management issues (if necessary) to the Manager of Security and Parking
- Filing and record keeping in relation to issuance of keys
- Maintain supply inventory, determine inventory levels, orders supplies
- Processing staff access ID and relevant credentials
- Feedback concerning service provider training implementation and compliance
- Liaise with service provider to ensure all shifts are staffed, mitigating any staffing issues
- The Security Coordinator will have minimal tasks related to the parking office, including providing badge access to parking lots, vending patrons and answering general inquiries. All previous parking roles would revert to the parking service provider
- Title System Administration
- Emergency Response and Investigation
Qualifications
- Completion of a post secondary education in a related field or an equivalent mix of education and work experience, required
- Minimum of 1 years of security experience with a Contract Security Program, required
- Minimum 2 years experience operating security systems –Integrated Access Control, CCTV, Key Control, Intrusion alarm system management, required
- Municipal law enforcement certified or able to certify within 90 days of hire, required
- Ability to problem solve and make decisions to resolve problems that are of moderate complexity within the Security and Parking programs
- Extensive knowledge of Security protocol and emergency preparedness.
- Management System standards.
- Excellent written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or similar software.
- Excellent customer service skills.
- Strong knowledge of applicable legislation including, Trespass to Property Act, Criminal Code, Private Security and Investigative Services Act and Occupational Health and Safety Acts
- Knowledge of basic physical security program including concepts and principles
- Directly related working knowledge of applicable security systems, CCTV, intrusion systems, market access control systems including related technical aptitude and skills
- Previous experience working in a healthcare environment, preferred
- Bilingualism in French/English an asset
What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals.
This is a Full-Time Temporary position, 8 hour shifts, day shifts in the Security, Fire and Life Safety Department. We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca
How To Apply
Think you're the right person for the job? Here's your first chance to show us why:
- Ensure to meet the deadline - only applications received by the closing date will be considered.
- We will review all applications and will contact those selected for an interview.
Closing Statement
At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
