Jobs in Vaughan

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Within 25 km of Vaughan

Added 6 days ago
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LanceSoft, Inc.

Senior Appian Developer

Toronto, ON, Canada

$65 to $70 CAD / hour · Contract

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Pay: $65 to $70 CAD / hour
Job type: Contract
Apply by: Nov 18, 2026
Posted: Oct 19, 2026

Original job description

Pay Range: CAD 65-70/hr

Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews.

Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs.

Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents.

Drives problem management by addressing recurring issues through root cause fixes and automation.

Enhances system performance and resilience through targeted improvements and tuning.

Supports change and release activities to ensure smooth, low-risk deployments.

Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.

Maintains runbooks and documentation to improve support efficiency.

Drives automation to reduce manual effort and improve response times.

Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.

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More about this job

Responsibilities

Leads L2/L3 troubleshooting, incident resolution, root cause analysis, and preventive improvements to maintain production stability, performance, and service continuity. Supports change and release activities, maintains runbooks, drives automation, mentors team members, and communicates system health and risks to leadership.

Requirements

The role calls for mid-to-senior-level experience supporting production systems, resolving complex incidents, and improving application reliability and performance. It also requires collaboration, documentation, automation, mentoring, and adherence to security and governance standards; no specific education requirement is stated.

Skills

Production Support
Root Cause Analysis
Incident Management
L2/L3 Troubleshooting
Application Monitoring
Problem Management
Automation
Performance Tuning
Change Management
Release Management
Cross-Functional Collaboration
Runbook Documentation
Mentoring
Security Compliance
Governance

Visa sponsorship

Not detected in the job text

Keywords

Appian
Production Systems
Production Support
Root Cause Analysis
Incident Reviews
L2/L3 Support
Service-Level Agreements
Application Monitoring
Anomaly Detection
Preventive Measures
Problem Management
Recurring Issues
Automation
System Performance
Resilience
Performance Tuning
Change Management
Release Management
Service Continuity
Runbooks
Security
Governance
System Health
Risk Management

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