Position Summary
We are seeking a Senior Business Systems Analyst to support the delivery and ongoing optimization of technology solutions across asset management and insurance business functions. In this role, you will leverage your expertise in product management, application support, and business systems analysis to implement and maintain applications, data solutions, and system integrations that support business operations and scalability.
The successful candidate will demonstrate strong business and technical knowledge within the asset management or insurance industry, excellent stakeholder management and communication skills, and a disciplined, solutions-oriented approach to addressing complex technology challenges.
Key Responsibilities
- Ensure operational excellence across applications and system integrations by managing service requests, incidents, and performance metrics through IT service management platforms, ensuring adherence to established service level agreements (SLAs).
- Drive continuous improvement through automation, solution optimization, and root cause analysis of application and integration incidents.
- Maintain comprehensive and accurate product and technical documentation, including solution architecture diagrams, data catalogs, data dictionaries, field mappings, business requirements, product roadmaps, and software licensing information.
- Design, implement, and support application interfaces and system integrations across asset management and insurance technology environments.
- Apply product management principles and industry knowledge to support the implementation, enhancement, and ongoing management of business applications.
- Serve as an application subject matter expert, responding to business user inquiries, resolving issues, and promoting effective system utilization.
- Leverage cloud-based data platforms, such as Databricks and Snowflake, to support business intelligence, reporting, and analytics capabilities.
- Monitor and support ETL/ELT processes across multiple applications and data sources, ensuring performance, reliability, and data integrity.
- Monitor system alerts and provide Level 1 and Level 2 application and integration support, including after-hours support as required.
- Implement and maintain data validation, reconciliation, and cleansing processes to ensure data accuracy, completeness, and consistency.
- Participate in application modernization and data migration initiatives, including the transition of legacy integrations to modern cloud-based platforms, ensuring solution stability, performance, and scalability.
- Partner with business stakeholders to gather, analyze, and translate business requirements into effective technology solutions.
- Communicate complex application architectures, data workflows, and technical solutions clearly to both technical and non-technical stakeholders.
- Collaborate with cross-functional teams, including technology, operations, data management, and business stakeholders, to ensure initiatives align with broader organizational objectives and technology standards.
- Support end users in effectively leveraging applications and data solutions to perform daily business activities.
Qualifications and Skills
- Bachelor's degree in Computer Science, Information Systems, Business Administration, Commerce, or a related field.
- 3+ years of relevant experience in business systems analysis, application management, product ownership, or a related technology function, preferably within the asset management or insurance industry.
- Demonstrated experience supporting business applications and data solutions within investment management or insurance environments, including exposure to public and private asset classes.
- Strong understanding of asset management and insurance business processes, application architectures, and underlying data models.
- Experience with investment management applications such as Aladdin, Clearwater, WSO, SS&C, Mercatus, Numerix, Bloomberg AIM, Duco, or comparable platforms is considered an asset.
- Familiarity with actuarial and insurance platforms such as Aon PathWise, Moody's AXIS, Milliman MG-ALFA, or equivalent solutions is beneficial.
- Experience with data orchestration, integration, and workflow automation tools such as Workato, Informatica, or comparable technologies.
- Strong knowledge of ETL/ELT processes, data integration principles, and relevant technologies, including REST APIs, Python, SQL, Snowflake, SQL Server, XML, JSON, and CSV.
- Familiarity with modern data architecture concepts, including Medallion Architecture, data warehousing, and cloud-based data platforms.
- Experience integrating data from multiple applications, systems, and external service providers.
- Demonstrated ability to manage application products throughout their lifecycle, including requirements gathering, implementation, enhancement, support, and ongoing optimization.
- Strong analytical, conceptual, and problem-solving skills, with the ability to evaluate complex business requirements and develop practical technical solutions.
- Excellent written and verbal communication skills, with the ability to collaborate effectively with business stakeholders, technology teams, and external vendors.
- Experience identifying, assessing, and mitigating risks associated with application integrations, data workflows, and system changes.
- Understanding of data governance principles, information security practices, and applicable data protection and compliance requirements.
- Strong organizational skills, attention to detail, and the ability to manage competing priorities in a dynamic, collaborative environment.
