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Within 25 km of Vaughan

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Maarut

Senior Platform Support Analyst with data cloud

Toronto, ON, Canada

Contract

Within 25 km of Vaughan · About 22 km from the city centre

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Job details

Job type: Contract
Posted: Oct 19, 2026

Original job description

Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality.
4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
Willingness to provide hands-on production support, including rotational on-call support when required.
Data cloud development exp and Apex exp is required
This is a support role, so basic development exp is required

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More about this job

Responsibilities

Provide L3 production support for Salesforce Data Cloud and Loyalty Management, resolving incidents and application issues within defined SLAs. Troubleshoot platform components, APIs, SQL queries, and integrations; coordinate with stakeholders, manage critical incidents, and support incident and change processes, including rotational on-call coverage.

Requirements

Requires 7–10 years of experience overall, including at least four years in application or production support, preferably in enterprise or banking environments. Candidates need hands-on Salesforce Data Cloud development and Apex experience, knowledge of Salesforce platform architecture and Loyalty Management, and the ability to independently manage critical incidents.

Skills

Salesforce Data Cloud
Salesforce Loyalty Management
Production Support
Incident Management
Troubleshooting
Root Cause Analysis
Problem Resolution
Data Ingestion
Data Integration
API Troubleshooting
SQL
Apex
Salesforce Development
ServiceNow
Splunk
Dynatrace

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Data Cloud
Salesforce Loyalty Management
Salesforce Platform Architecture
Data Model Objects (DMO)
Data Lake Objects (DLO)
Data Spaces
Data Ingestion
Integration Flows
Loyalty Programs
Points Processing
Earning and Redemption Rules
APIs
Data Integrations
SQL
Apex
Salesforce Development
L3 Production Support
Incident Management
Root Cause Analysis
Problem Resolution
ServiceNow
Splunk
Dynatrace
ITIL
Change Management
Enterprise Support
Banking
On-Call Support

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