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Backbase

Senior Project Manager

Toronto, ON, Canada

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Experience: ● 5-8 years of experience;
Posted: Oct 22, 2026

Original job description

Hybrid role.

As a Senior Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

Fundamentals:
● 5-8 years of experience;
● Can demonstrate experience in the banking sector;
● Can demonstrate experience in scaleup environment;
● Managed a program;
● Agile coach experience is beneficial.

Use of Tools and Methods:
● Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools;
● Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.

Financial Management:
● Able to create tools and processes around internal and external reporting;
● Able to support strategy discussions based on reported data;
● Able to address issues based on data;
● Ensures effectiveness of the project (productivity/billability for the company).

Client Management:
● Able to spot business development opportunities and involve relevant people;
● Able to design and facilitate client workshops;
● Able to spot potential issues and minimize the impact through effective management;
● Able to handle a large transformation program within one customer;
● Able to work with senior stakeholders to define long-term program strategy.

Project Team Management (internal):
● Effectively manages project team and resolves issues;
● Takes initiative to identify potential resources before liaising with the resourcing team;
● Trains team members in scrum methodology;
● Manages multiple teams in a large program or multiple projects.

Change Management:
● Is comfortable with ambiguity and a rapidly changing environment;
● Able to influence and drive change;
● Can identify potential changes as risks before they occur;
● Able to mitigate the impact of changes and replan accordingly;
● Able to improve the change process.

Risks and Issues Management:
● Manages risks and issues on the project level and program level.

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More about this job

Responsibilities

Manage global banking technology projects and transformation programs, coordinating Backbase teams, clients, and other stakeholders. Advise clients on implementing Backbase online banking solutions, while overseeing project finances, teams, risks, issues, and change.

Requirements

Requires 5–8 years of experience, financial-sector experience, experience in a startup or scaleup environment, and a track record of managing a program. Strong agile practices are expected, while agile coaching experience is beneficial.

Skills

Project Management
Program Management
Banking Sector Experience
Agile Methodology
Scrum
Client Management
Stakeholder Communication
Financial Reporting
Budget and Productivity Management
Client Workshop Facilitation
Team Leadership
Change Management
Risk Management
Issue Management
Business Development
Software Tools

Visa sponsorship

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Keywords

Customer Success
Project Management
Program Management
Banking
Financial Sector
Online Banking
Backbase Solution
Agile
Scrum
Agile Coaching
Software Tools
Financial Reporting
Productivity
Billability
Client Workshops
Business Development
Transformation Program
Stakeholder Management
Team Management
Resource Planning
Change Management
Risk Management
Issue Management

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