BMO is currently sourcing for a Mid to Senior ServiceNow Developer, to support CMDB, Hardware Asset Management, Software Asset Management and enterprise inventory management initiatives.This is a hybrid contract role in Toronto. Role Overview This role supports the ongoing development and enhancement of the ServiceNow platform, with a focus on CMDB, HAM, SAM and enterprise inventory management. The developer works with project and business teams to design, build and optimize solutions that improve the quality, governance and visibility of enterprise asset and configuration data. The work is hands-on and calls for scalable solutions built in line with ServiceNow best practices.
Key Responsibilities
Design, implement and enhance CMDB capabilities, data models and configuration item lifecycle processes Support CMDB health initiatives, including completeness, correctness, compliance and relationship integrity Configure and enhance HAM and SAM capabilities, including hardware lifecycle, software compliance, entitlement and license reconciliation Develop and customize ServiceNow solutions using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, IntegrationHub and catalog items Implement and support Discovery and Service Mapping, and build integrations with external systems using REST APIs, IntegrationHub and MID Servers Support data imports, transformations, reconciliation and synchronization, and troubleshoot CMDB and asset data issues across multiple sources Translate business requirements into technical solutions and document configurations, design decisions and operational procedures
Must-Have Skills
5+ years of ServiceNow development and implementation experience CMDB design, governance and administration Hands-on experience with Hardware Asset Management (HAM) and Software Asset Management (SAM) ServiceNow Discovery and Configuration Management ServiceNow platform architecture CMDB Data Manager and Identification and Reconciliation Engine (IRE) IntegrationHub and Flow Designer REST/SOAP APIs and MID Servers Asset lifecycle and configuration management practices Enterprise-scale ServiceNow projects
Nice to Have Skills
ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) for HAM, SAM, Discovery and CMDB
Ideal Candidate
Experience leading CMDB transformation or inventory management initiatives Track record of improving CMDB health, asset governance and inventory accuracy Experience integrating ServiceNow with endpoint management, procurement, discovery or infrastructure platforms
