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Vistek

Service Counter Administrator

Toronto, ON, M5A 4G8, Canada

Full-time

Within 25 km of Vaughan · About 22.8 km from the city centre

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Job details

Job type: Full-time
Posted: Nov 10, 2026

Original job description

Principal Focus

The Service Counter Administrator assists customers by ensuring their needs are met concerning all repairs, and warranty service matters. The Service Counter Administrator greets all repairs customers and provides professional customer service to clients online, over the phone and in store.

Primary Responsibilities

Provide best in-class customer service to all customers and employees.

Regularly communicate with customers about service request status until the repair is complete (i.e. price estimates, ETA for repair requests, pick-up).

 Maintain up to date and efficient workflow of incoming and outgoing service orders.

 Processing vendor, manufacturer, and 3rd party warranty claims.

 Assist in keeping the department clean, organized, and safe.

 Perform DSLR sensor cleanings.

 Examining returns for damage and create condition reports.

 Coordinate with various departments within the organization to complete service requests.

  Competencies

Dedicated to customer service

Multi-tasker

Maintains professionalism in high pressure situations

Self-starter, takes initiative to complete work and to improve ways of working

Ability to troubleshoot technical issues with customers.

Qualifications and Experience

Minimum of 2 years’ experience in retail / customer service

Experience as a front counter service representative

Excellent communication skills both written and verbal

Minimum of 1 year experience working in the Photography / Videography industry

Familiarity with retail systems such as inventory control and POS.

Vistek LTD proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required. We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.

*Not accepting phone calls or recruitment agencies, thank you for your understanding.

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More about this job

Responsibilities

Provide customer support for repairs and warranty matters, including communicating service status, estimates, and pickup details. Manage service orders and warranty claims, perform DSLR sensor cleanings, inspect returns, and coordinate with internal departments while maintaining a clean and safe work area.

Requirements

Requires at least two years of retail or customer service experience, including front-counter service experience, and at least one year in the photography or videography industry. Candidates should have strong written and verbal communication skills and familiarity with retail inventory-control and point-of-sale systems.

Skills

Customer Service
Written Communication
Verbal Communication
Multitasking
Professionalism
Initiative
Troubleshooting
Service Order Management
Warranty Claims Processing
DSLR Sensor Cleaning
Returns Inspection
Condition Reporting
Inventory Control
Point-of-Sale Systems
Photography and Videography Industry Experience

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Repairs
Warranty Service
Service Requests
Service Order Workflow
Vendor Warranty Claims
Manufacturer Warranty Claims
Third-Party Warranty Claims
Price Estimates
Repair Status Updates
DSLR Sensor Cleaning
Returns Inspection
Condition Reports
Inventory Control
Point-of-Sale Systems
Photography
Videography
Troubleshooting
Retail
Front Counter Service

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