Jobs in Vaughan

Newest first

Within 25 km of Vaughan

Added 24 days ago
Service Delivery Manager
Avanade
Toronto, ON
Added 24 days ago
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Toronto, ON
Added 24 days ago
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Added 24 days ago
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Added 24 days ago
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Added 24 days ago
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G
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Toronto, ON
- $75,000 to $85,000 CAD / year
Added 24 days ago
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Avanade

Service Delivery Manager

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posted: Oct 14, 2026

Original job description

Manage issues and risks associated with the project, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms.
Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes.
Ensure accurate development and traceability of requirements during project lifecycle.
Manage the change enablement process throughout project duration.
Manage client expectations, updates and buy-in, including representing Avanade at governance meetings.
Manage and develop customer relationships and perceptions to achieve mutual goals.
Manage Avanade and subcontractor staff assigned to the project.
Determine the project approach, staffing, responsibilities, and schedule.
Ensure that project resources receive any necessary training and are used effectively.
Engage and manage appropriate onshore, offshore, and near shore workforces, including Service Licensing Agreements (SLAs).
Assist in the sales process, including estimating work effort and expenses using Avanade’s standard tools.

Qualifications

Technical skills and knowledge:

Demonstrated ability to think and work systematically and logically.
Good understanding of contract terms and interpretation.
Demonstrated understanding of key Project/Program Management disciplines, including estimating, work planning, contract management, scope management, user acceptance, etc.
Experience in customer expectations management.
Demonstrated experience employing project management methods, tools, and techniques.
Working knowledge of Microsoft platform technologies.
In-depth knowledge of Microsoft Project and Team Foundation Server (TFS).
Good knowledge of Earned Value reporting.

Preferred Education Background

A Bachelor’s degree in business or technology-related field (or equivalent).

Preferred Years Of Work Experience

5 - 7 years of consulting project management experience.

Preferred Years Of Management Experience

5+ years of direct people management experience.

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More about this job

Responsibilities

Manage project delivery, including scope, schedule, budget, quality, risks, requirements, change processes, governance, and client expectations. Lead project teams and subcontractors, plan staffing and training, coordinate distributed workforces and service agreements, and support sales estimates.

Requirements

Requires 5–7 years of consulting project management experience and 5+ years of direct people management experience, with a preferred bachelor’s degree in business or a technology-related field (or equivalent). Candidates should have project and contract management expertise, customer expectation management experience, knowledge of Microsoft platform technologies, and proficiency with Microsoft Project, Team Foundation Server, and Earned Value reporting.

Skills

Project Management
Risk Management
Scope Management
Schedule Management
Budget Management
Quality Management
Change Management
Requirements Traceability
People Management
Contract Management
Resource Planning
Earned Value Reporting
Microsoft Project
Team Foundation Server
Microsoft Platform Technologies

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Program Management
Project Work Plan
Governance
Risk Management
Scope Management
Schedule Management
Budget Management
Quality Management
Change Management
Requirements Traceability
Contract Management
User Acceptance
Resource Planning
Earned Value Reporting
Microsoft Project
Team Foundation Server
Microsoft Platform Technologies
Service Licensing Agreements
Service-Level Agreements
Onshore Workforce
Offshore Workforce
Nearshore Workforce
Consulting
Project Estimation

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