Role: ServiceNow Implementation Architect/ServiceNow Solution Architect
Location: Toronto, ON (Hybrid)
We are looking for an experienced ServiceNow Implementation Architect to lead solution architecture, implementation strategy, and technical delivery. This is a customer-facing architecture role requiring strong technical expertise, process knowledge, and the ability to guide offshore development teams.
Key Responsibilities:
- Lead customer workshops and act as the primary technical advisor.
- Design solutions across ITSM, ITOM, CMDB, HR, Finance, and enterprise workflows.
- Architect CSDM, Discovery, Service Mapping, and Event Management.
- Design integrations with Oracle, Workday, Dayforce, and other enterprise systems.
- Define platform standards, security, ACLs, testing, and deployment practices.
- Guide offshore developers, review technical designs, and support complex troubleshooting.
- Define AI platform strategies involving Now Assist, AI Agents, and MCP.
- Prepare architecture documents, interface specifications, and solution diagrams.
Mandatory Skills:
- Strong ServiceNow Implementation / Solution Architecture experience.
- Experience across at least 3 ServiceNow process areas, including ITSM and ITOM or CMDB.
- Strong knowledge of ServiceNow platform architecture, scripting, flows, ACLs, and integrations.
- Experience with REST, SOAP, IntegrationHub, MID Server, and SSO.
- Customer-facing technical leadership and offshore team management experience.
Mandatory Certifications:
- Certified System Administrator (CSA).
- Certified Implementation Specialist – ITSM.
- One additional CIS certification in Discovery, Event Management, or Service Mapping.
Good to Have:
- CAD / CTA certification.
- Oracle Fusion, Workday, or Dayforce integration experience.
- Now Assist, AI Agents, Claude, or MCP exposure.
- Consulting / Systems Integrator background.
