Jobs in Vaughan

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Within 25 km of Vaughan

Added 3 hours ago
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Tim Hortons

Shift Supervisor

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 19 km from the city centre

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Job details

Job type: Full-time
Apply by: May 14, 2027
Posted: Nov 15, 2026

Original job description

Company Description Tim Hortons is one of the largest restaurant chains in North America and the largest in Canada, known for its iconic brand and welcoming coffee shop experience. With a diverse menu that appeals to a wide range of tastes, the company operates in the fast-paced quick-service restaurant sector of the multi-billion dollar food-service industry. Its scale and reach across Canada provide significant opportunities for growth and development, while also presenting the challenge of staying at the forefront of the industry. Tim Hortons offers team members the chance to contribute to a brand and culture that many people love, serving the neighborhoods where it operates. Joining Tim Hortons means being part of a growing company committed to quality, community, and great service.
Role Description The Shift Supervisor role at Tim Hortons is a full-time, on-site position based in Etobicoke, ON. In this role, the Shift Supervisor oversees daily restaurant operations during assigned shifts, ensuring a clean, safe, and welcoming environment for guests and team members. Responsibilities include coordinating staff assignments, monitoring service levels, supporting guest interactions, and handling escalated concerns in a professional manner. The Shift Supervisor helps manage inventory and product quality, supports cash handling procedures, and ensures adherence to company policies and food safety standards. This role also involves coaching and mentoring team members, reinforcing training, and promoting a positive, inclusive workplace culture that aligns with Tim Hortons’ values.
Qualifications

Experience in frontline food-service or retail operations, preferably in a quick-service or fast-paced environment, with knowledge of basic cash handling and point-of-sale systems.
Demonstrated leadership abilities, including supervising teams, delegating tasks, and providing constructive feedback to support performance and development.
Strong customer service skills, with the ability to communicate clearly, resolve issues, and maintain a friendly, professional demeanor under pressure.
Solid time management and organizational skills, including the ability to prioritize tasks and maintain operational standards during busy periods.
Understanding of food safety, health, and workplace safety practices, with a commitment to following company procedures and regulatory requirements.
Reliable and flexible availability for a range of shifts, including mornings, evenings, weekends, and holidays as needed.
Previous experience in a supervisory or key-holder role is an asset; completion of high school or equivalent education is preferred.
Ability to stand for extended periods, move efficiently within the restaurant, and perform light to moderate physical tasks as required for daily operations.

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More about this job

Responsibilities

Oversee daily restaurant operations during assigned shifts, coordinating staff, maintaining service standards, and ensuring a clean, safe, and welcoming environment. Support guest interactions, inventory and product quality, cash handling, food safety compliance, and team coaching and development.

Requirements

Candidates should have frontline food-service or retail experience, leadership and customer service abilities, and familiarity with cash handling, point-of-sale systems, and food and workplace safety practices. Strong organization and time management, flexible shift availability, and the ability to perform physical tasks are expected; supervisory experience and high school completion or equivalent are preferred.

Skills

Team Supervision
Task Delegation
Coaching and Mentoring
Customer Service
Conflict Resolution
Communication
Cash Handling
Point-of-Sale Systems
Inventory Management
Product Quality Control
Food Safety
Workplace Safety
Time Management
Organization
Staff Training
Operational Standards

Visa sponsorship

Not detected in the job text

Keywords

Quick-Service Restaurant
Food-Service Operations
Retail Operations
Shift Supervision
Daily Operations
Staff Assignments
Service Levels
Guest Relations
Escalated Concerns
Inventory Management
Product Quality
Cash Handling
Point-of-Sale Systems
Company Policies
Food Safety Standards
Team Coaching
Mentoring
Staff Training
Inclusive Workplace
Customer Service
Time Management
Workplace Safety
Flexible Shift Availability

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