TekStaff's Client has an open position for a Sr. ServiceNow Developer.
Contract Duration: 5.5 months
Location: Toronto, ON - Hybrid (2-3 days/week onsite)
Key Responsibilities
CMDB & Inventory Management
- Design, implement, and enhance CMDB capabilities, data models, and configuration item (CI) lifecycle processes.
- Support CMDB health initiatives including completeness, correctness, compliance, and relationship integrity.
- Develop and maintain CI class structures, identification and reconciliation rules, and governance controls.
- Assist in establishing and improving configuration management processes and operational procedures.
- Support asset and configuration data alignment across infrastructure, applications, services, and business systems.
Hardware & Software Asset Management
- Configure and enhance ServiceNow HAM and SAM capabilities.
- Support hardware asset lifecycle management, including procurement, deployment, inventory management, transfers, and disposal processes.
- Configure software asset management workflows and support software compliance initiatives.
- Assist with asset normalization, software discovery, entitlement management, and license reconciliation activities.
- Collaborate with stakeholders to improve asset visibility, reporting, and governance.
Platform Development & Automation
- Develop and customize ServiceNow solutions using:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- Flow Designer
- IntegrationHub
- Catalog Items
- Workflows and Automations
- Build scalable solutions that support inventory, asset, and configuration management objectives.
- Develop custom applications, integrations, and enhancements where required.
Discovery, Integrations & Data Management
- Implement and support ServiceNow Discovery, Service Mapping, and related inventory data collection capabilities.
- Develop integrations with external systems using REST APIs, IntegrationHub, MID Servers, and other supported technologies.
- Support data imports, transformations, reconciliation, and synchronization processes.
- Troubleshoot CMDB and asset data issues across multiple data sources.
Technical Leadership & Consulting
- Translate business requirements into technical solutions and architecture recommendations.
- Provide technical guidance and best practice recommendations to project teams and stakeholders.
- Document configurations, design decisions, technical specifications, and operational procedures.
- Support knowledge transfer activities and collaborate with internal platform teams.
Required Qualifications
- 5+ years of ServiceNow development and implementation experience.
- Proven experience with CMDB design, governance, and administration.
- Hands-on experience implementing or supporting:
- Hardware Asset Management (HAM)
- Software Asset Management (SAM)
- Discovery
- Configuration Management
- Experience with ServiceNow integrations and automation capabilities.
- Experience working on enterprise-scale ServiceNow projects.
Technical Skills
- Deep understanding of ServiceNow platform architecture.
- Experience with:
- CMDB Data Manager
- Identification & Reconciliation Engine (IRE)
- Discovery
- IntegrationHub
- Flow Designer
- REST/SOAP APIs
- MID Servers
- Strong understanding of asset lifecycle management and configuration management practices.
Certifications (Preferred)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) for: HAM, SAM, Discovery, CMDB
Preferred Background
- Experience leading CMDB transformation or inventory management initiatives.
- Experience improving CMDB health, asset governance, and inventory accuracy.
- Experience integrating ServiceNow with endpoint management, procurement, discovery, or infrastructure platforms.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement capabilities.
TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.
