This position is responsible for underwriting, processing and approving mortgage applications from a variety of sources including Broker, Direct and Third party from all MCAP brands. This role is accountable for full case management of a file and for building solid relationships with referral sources, to ensure volume, asset quality and profitability targets are met.
Reviewing Applications
- Verify information on application and with the Credit Bureau to ensure accuracy.
- Verify information to make sure it meets company guidelines and external lender guidelines/insurer (CMHC, CG & Genworth).
- Contact the broker/client for additional information or clarification in order to decision the deal effectively.
Credit Adjudication
- Adjudicate information presented and address any discrepancies or inconsistencies.
- Verify data viewed to ensure it meets company guidelines.
- Document the deal and write up rationale to support recommendation for approval .
- Condition the deal in accordance with the recommendation for approval.
- Delivers quick and creative mortgage solutions in order to structure files in order to meet company guidelines.
Service Clients
- Respond to questions or concerns from all clients with the intent to build/maintain relationships
- Provide all clients with mortgage options to assist in making an informed decision.
- Maintain an 8 hour turnaround time on applications
- Respond to questions and concerns received from clients via email, fax or portal discussion within 4 hours of receipt to ensure timely and accurate completion of each mortgage transaction.
- Maintain a 24-hour turnaround time for documentation review including the timely and accurate update of all systems.
Communication with Brokers/Clients
- Negotiate applications or marginal deals
- Build the business with the broker/client in order to increase the portfolio and closing percentages
Documentation Verification
- Review all documentation pertaining to adjudication and approval of loan
- Mitigate potential risks identified on documentation
- Clear all conditions and associated system tasks.
Mentor Staff
- Review and educate Document Specialist on the different types fulfillment documentation
- Communicate to manager or corporate program any knowledge or suggestions to aid in the continuous improvement of the business
Check for Understanding
- Maintain acceptable audit results as established annually as part of the Objective setting
Bilingualism in French and English is required for this position to interact, support and/or provide services to French and non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.
This position represents an existing vacancy within MCAP.
What You Bring To The Team
- 3-5 years underwriting and documentation experience
- Knowledge of Real estate and covenant assessments, legislation and land title systems in all provinces preferred
- Knowledge of Legislation (e.g. Mortgage Act) regarding risk related mortgage law preferred
- Proficient in Outlook, Word, and Excel
- Ability to negotiate effectively with intermediaries
- Ability to understand financial statements and assess financial viability
- Exceptional oral and written communication skills
- Excellent organizational and time-management skills
- Ability to multi-task in a fast-paced environment
- Strong analytical and problem-solving skills
- Proven ability to foster relationships
- Strong customer service skills.
- Self-driven, motivated with the ability to work independently and in a team environment
- Carries out duties with integrity and takes responsibility for actions.
- University Degree/College Diploma, preferable
- Accredited Mortgage Professional (AMP)
- Completion of Mortgage Agent course to satisfy provincial regulatory requirements
- Completion of internal audit’s credit adjudication process
- Bilingual French and English is a must have
If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!
