IT Systems & Infrastructure Administrator
Location: Richmond Hill, ON (On-site, 5 days/week)
Position Type: 6-Month Contract (Convertible to Full-Time)
Must be eligible to work in Canada
Roles and responsibilities:
We are seeking a hands-on IT Systems & Infrastructure Administrator to oversee, secure, and support our internal corporate IT environment. In this role, you will act as the primary technical point of contact across Cisco networking, firewall security, Microsoft 365 / Entra ID, endpoint management, and day-to-day user support.
Key Responsibilities
- Network & Security Administration: Configure, maintain, and monitor Cisco switches, routers, firewalls, and Cisco Meraki solutions (MX firewalls, MS switches, MR access points). Manage VLANs, routing, DNS/DHCP, and site-to-site/client VPNs.
- Microsoft 365 & Identity Management: Administer Exchange Online, Teams, SharePoint, and OneDrive. Manage Microsoft Entra ID, RBAC, Multi-Factor Authentication (MFA), and Conditional Access policies. Oversee user provisioning and offboarding.
- Endpoint & Systems Management: Deploy and maintain Windows 10/11 and macOS devices via Microsoft Intune. Manage OS patching, BitLocker encryption, application rollouts, and Defender/EDR endpoint security.
- IT Operations & Support: Deliver responsive Level 1 and Level 2 end-user support for hardware, software, printing, and connectivity. Track and resolve tickets promptly.
- Cybersecurity & Governance: Maintain routine backup/recovery schedules, monitor security alerts, execute vulnerability remediation, and assist with IT asset/license tracking and vendor coordination.
Required Qualifications
- 5–8 years of routing, switching, and firewall configuration experience (Cisco and Cisco Meraki preferred).
- 3–5 years of hands-on Microsoft 365, Exchange Online, and Entra ID administration.
- 3–5 years of applied cybersecurity and endpoint protection experience (Intune, EDR, MFA).
- Technical Breadth: Strong background in troubleshooting LAN/WAN, wireless networks, device lifecycles, and identity access control in an SMB or managed services environment.
- Work Arrangement: Willingness and ability to work on-site 5 days a week at our Richmond Hill office (95 Mural St.).
Nice-to-Have Credentials
- Post-secondary degree or diploma in Computer Science, Network Engineering, or IT.
- Industry certifications: Cisco CCNA, Cisco Meraki CMNA/ECMS, Microsoft 365 Certified: Administrator, Microsoft Intune / Endpoint Administrator, or CompTIA Security+.
