Responsibilities
Troubleshoot complex system, performance, database, and integration issues escalated from L1 support, and collaborate with R&D and other teams on upgrades and resolutions. Document cases and solutions, improve the knowledge base, and provide technical guidance and training to customers and internal support teams.
Requirements
Requires a bachelor's degree or higher in Computer Science, Automation, Logistics, or a related field, plus at least three years of system support or operations experience. Candidates should be proficient in MySQL and Linux, able to understand Java application logic, and have networking knowledge, strong analytical and communication skills, and a customer-service mindset.
