The Ontario Arts Council (OAC) is a publicly funded agency of Ontario’s Ministry of Tourism, Culture and Gaming. Since 1963, OAC has supported professional artists and arts organizations to benefit all Ontarians. Through grants, services, outreach, and partnerships, OAC fosters a vibrant and diverse arts ecosystem. We are committed to equity, diversity, accessibility, and inclusion, ensuring the arts remain vital to life, the economy, and community across the province.
SYSTEMS ADMINISTRATOR
Deadline date for submissions: Rolling deadline, until position is filled
Location of Position: Toronto
Type of Position: Unionized No. of Vacancies: 1 Term: Temporary Full-Time until March 31, 2027 Effective Date: October 2026 Remuneration: $32.78 - $49.66/hr + 4% vacation pay
Ontario Arts Council is seeking a well-rounded Systems Administrator to provide technical support for a variety of systems and platforms, networks, software and hardware, and directly supports internal and external users by trouble-shooting issues and providing support for IS&T solutions.
This position suits someone who likes working collaboratively as a member of a small and mighty IS&T team, gets fulfillment from providing excellent customer service, and likes a variety of responsibilities.
KEY RESPONSIBILITIES
- Provide direct technical trouble-shooting support to staff and external system users through a variety of mechanisms, such as phone, in person, or via virtual meeting.
- Troubleshoot issues and develop solutions or workarounds. Proactively recommend measures to prevent future issues.
- Provide system administration for Microsoft 365 including Exchange, SharePoint, OneDrive, Teams, Intune, Entra ID (Azure AD), Defender, etc.
- Administer Active Directory accounts including login credentials, access rights and permissions, and security groups for network, applications, systems and services.
- Administer and configure servers, Active Directory, SSO, SSL(TLS), operating systems, virtual machines, Cloud services, etc.
- Configure and maintain network equipment including switch, router, firewall, VPN, access point, server, etc.
- Install, configure and upgrade desktop, laptop, printer, smartphone and other equipment including both software and hardware.
- Document technical incidents, system changes, user guides, and best practices.
- Assist IS&T team members in the completion of routine or simple requirements for configuration and maintenance of Grants Management System, website and other IT applications and systems.
- Participate in testing new or updated IT platforms, systems, applications, hardware, network, and cybersecurity technologies.
QUALIFICATION CRITERIA
- 3+ years’ work experience in IT field as technical support, help desk or system administrator.
- Cloud Certification in Microsoft Azure is an asset.
- Intermediate knowledge of AWS, Azure, VMs, Single Sign On, MFA, etc.
- Proficient working knowledge of Windows desktop operating systems and Windows server systems.
- Intermediate knowledge of system customization and application development.
- At least one year of system administration experience with Microsoft 365 (Exchange, SharePoint, Teams, Entra ID/Azure AD, etc.)
- Experience installing and configuring hardware and software on Windows platforms.
- Infrastructure experience such as networking, TCP/IP, DNS, DHCP, AD, Wi-Fi, and VPN.
- Work experience with grants management systems, processes and activities is an asset.
- Strong troubleshooting and problem-solving skills are required.
- Excellent communication and customer service skills in support of a diversity of contacts are required.
- Excellent verbal and written English, with bilingual proficiency in French an asset.
- Strong interpersonal skills and a good team player.
- Advanced organization skills and adept at multi-tasking.
- An aptitude to learn new technology quickly.
OAC recognizes that interested individuals may not meet all of the above qualifications and possess other relevant education, and professional and lived experience that would make them the right candidate. Applicants are invited to share this with us in their cover letter.
OAC is committed to building a skilled and diverse workforce. Applications from all interested individuals are welcome, and individuals from equity-deserving groups are encouraged to apply and indicate this in your application. OAC values a diversity of perspectives, ideas and lived experiences as an asset in serving Ontario’s arts community. Interested individuals are invited to submit a cover letter and resume (please note that applications that do not include a cover letter will not be considered):
Mail: Ontario Arts Council, Human Resources Office, 121 Bloor Street East, 7th Floor, Toronto Ontario M4W 3M5
Online: Online Application Form
While we thank all candidates for their interest, only those selected for the interview will be contacted.
Please contact Human Resources at hr@arts.on.ca if you are unable to apply on-line and/or require accommodation during the recruitment process due to a disability.
www.arts.on.ca
