1. Basic Information
- Job Title: Technical Intern (Presales & After-Sales)
- Company: Hytera Canada
- Workplace Type: On-site
- Location: Richmond Hill, Ontario, Canada (Unit 11, 100 Leek Crescent, Richmond Hill, ON L4B 3E6)
- Job Type: Internship / Temporary
- Duration: 3 Months
2. About the Role
About Hytera Canada
Hytera Communications is a global leader in professional communications technologies and solutions. We provide tailored, mission-critical communication networks, Push-to-Talk Over Cellular (PoC) solutions, and integrated technical systems to government, public safety, utilities, and enterprise clients worldwide. At Hytera Canada, we foster an innovative environment where tech-minded talent can gain hands-on, real-world industry experience.
Position Summary We are seeking a motivated Technical Intern to join our local team in Richmond Hill, ON for a 3-month internship program.
This technical internship offers a practical opportunity to engage with enterprise communication hardware, PoC application systems, network solutions, and technical customer support. Depending on business requirements and your individual technical strengths, your focus will align with either Technical Support/After-Sales or Presales Technical Solutions.
Note: This is a 3-month internship. Outstanding performers will be considered for potential full-time opportunities based on business needs and individual performance.
Key Responsibilities
Depending on task assignment, you will assist our technical team in the following areas:
Technical Support & Maintenance (After-Sales Track):
- Assist with physical testing, diagnostic troubleshooting, and preventive/corrective maintenance for enterprise hardware and PoC communication equipment.
- Help install, configure, and update software/firmware on local servers, dispatch systems, and client terminals under senior engineer supervision.
- Log technical issues, prepare service records, track resolution progress, and assist with technical documentation.
Presales & Technical Solutions Support (Presales Track):
- Assist senior engineers in analyzing customer requirement specifications and mapping them into technical solution proposals.
- Support the setup, staging, and configuration of technical solution demonstrations and PoC application testing.
- Assist in creating solution presentation materials, architectural diagrams, and technical documentation for clients and partners.
Qualifications & Requirements
- Currently pursuing a Bachelor's degree (Junior/Senior level) or a Master's degree at a local university/college.
- Degree background in Engineering, Electronics, Computer Science, Telecommunications, IT, or related technical disciplines.
- Fluent in written and spoken English for technical documentation and customer communication, with proficiency in Mandarin as a strong plus for internal multi-regional collaboration.
- Eligible to work in Canada and available for a full-time, 3-month on-site internship in Richmond Hill, ON.
- Strong analytical, problem-solving skills, and attention to technical detail with a strong willingness to learn.
Why Join Us?
- Gain direct hands-on experience with commercial enterprise technologies and professional communication platforms.
- Receive mentorship and practical guidance from experienced telecom and solutions engineers.
- Build a strong technical foundation bridging presales engineering and operational technical support.
