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Themesoft Inc.

Techno Functional Business Systems Analyst

Toronto, ON, Canada

Contract

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Contract
Apply by: Nov 20, 2026
Experience: 5-7+ years of Business Systems Analysis experience.
Posted: Oct 21, 2026

Original job description

Role: Techno-Functional Business Systems Analyst

Location: Toronto, ON (3 days onsite)

Duration: Contract

Seeking a 5–7+ yrs Techno-Functional Business Systems Analyst (BSA) with strong experience in Digital Channels and Direct Sales Platforms. The ideal candidate will bridge business and technology teams, gathering requirements, analyzing processes, and supporting the delivery of digital sales and customer-facing solutions.

Ideal Candidate Profile - A highly skilled Techno-Functional BSA with hands-on experience in digital direct sales channels, capable of driving requirements and solution delivery for customer-facing digital insurance platforms while effectively collaborating with both business and technology teams.

Key Responsibilities

Elicit, analyze, and document business and system requirements for digital sales initiatives.
Work closely with business stakeholders, product owners, UX teams, and technology teams to deliver digital channel enhancements.
Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria.
Support end-to-end solution design, testing, implementation, and post-production validation.
Analyze customer journeys, digital sales funnels, and channel performance opportunities.
Facilitate stakeholder workshops, requirements sessions, and solution reviews.
Collaborate with Agile teams throughout the SDLC to ensure successful delivery.

Required Skills

5-7+ years of Business Systems Analysis experience.
Strong techno-functional BSA background.
Experience with Digital Channels, including web, mobile, online customer portals, and digital sales platforms.
Direct experience supporting Digital Direct Sales Channels within insurance, banking, or financial services.
Expertise in requirements gathering, process mapping, user stories, and UAT support.
Strong stakeholder management and communication skills.
Experience working in Agile/Scrum environments.

Preferred Qualifications

Insurance domain experience, preferably Property & Casualty (P&C) or Personal Insurance.
Experience with customer acquisition, quote-to-bind, policy purchase, or digital onboarding journeys.
Knowledge of CRM, digital marketing integrations, and customer experience platforms.
Familiarity with tools such as JIRA, Confluence, Visio, and Azure DevOps

Thank you

Praveen

praveen.s@themesoft.com

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More about this job

Responsibilities

Gather and document business and system requirements, translate them into functional specifications and user stories, and collaborate with business, product, UX, and technology teams to deliver digital channel enhancements. Support solution design, testing, implementation, and post-production validation while analyzing customer journeys and digital sales performance.

Requirements

Requires 5–7+ years of business systems analysis experience, including a strong techno-functional background and direct experience with digital sales channels in insurance, banking, or financial services. Candidates should have expertise in requirements gathering, process mapping, user stories, UAT, stakeholder communication, and Agile/Scrum; insurance and P&C experience are preferred.

Skills

Business Systems Analysis
Techno-Functional Analysis
Digital Channels
Digital Direct Sales
Requirements Gathering
Process Mapping
User Stories
Acceptance Criteria
User Acceptance Testing
Stakeholder Management
Agile/Scrum
Customer Journey Analysis
Digital Sales Platforms
Insurance
CRM Integrations
JIRA

Visa sponsorship

Not detected in the job text

Hiring contact

Praveen

Hiring contact email

praveen.s@themesoft.com

Keywords

Business Systems Analysis
Techno-Functional Business Analyst
Digital Channels
Digital Direct Sales
Digital Sales Platforms
Insurance
Property and Casualty
Personal Insurance
Requirements Gathering
Functional Specifications
User Stories
Process Flows
Acceptance Criteria
Customer Journeys
Digital Sales Funnels
Customer Acquisition
Quote-to-Bind
Digital Onboarding
User Acceptance Testing
Agile
Scrum
SDLC
CRM
Digital Marketing Integrations
Customer Experience Platforms
JIRA
Confluence
Visio
Azure DevOps

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