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Ref: RQ11539 Contract – 12 Months (Extension Possible) Onsite – Toronto
Posted Date: 2026-10-27
Location: Onsite – Toronto
Public Sector Experience: Required – OPS / Public Sector
Contract End Date: 2027-10-01 *
Rate: $95/hour
Overview
The Government Services Integration Cluster, under the Ministry of Public and Business Service Delivery and Procurement, is seeking a Senior UX Designer to join their team on a full-time onsite engagement in Toronto. In this role, the successful consultant will lead user experience design initiatives across digital products and platforms, working closely with cross-functional teams to deliver intuitive, accessible, and visually compelling interfaces that meet real user needs.
Key Responsibilities
- Create effective, user-friendly, and visually appealing interfaces for web and mobile applications
- Design the overall functionality of digital products to ensure a great user experience, iterating based on user-testing results
- Design user interfaces for various projects including digital displays, publications, and other creative materials
- Take a user-centered design approach, rapidly testing and iterating on designs throughout the product lifecycle
- Conceive and conduct user research, interviews, and surveys, translating findings into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes
- Define and lead UX projects, design workshops, and alignment sessions with stakeholders and business users
- Manage end-to-end user research processes from participant recruiting through to synthesis and insight delivery
- Design and deliver wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces
- Identify design problems and devise elegant, scalable solutions
- Make strategic design and user-experience decisions related to both core and new product functions and features
- Gather and incorporate user feedback to configure and improve existing interfaces
- Collaborate effectively with developers, QA specialists, and business stakeholders to achieve shared project goals
Must-Have Requirements
- Demonstrated experience creating GUI designs based on user interaction and performance
- Proven experience as a UX Designer, Interactive Designer, UI Designer, or similar role, designing for web and mobile applications
- Ability to define and lead UX projects, design workshops, and stakeholder alignment sessions
- Experience managing end-to-end user research from recruiting to synthesis
- Proficiency with design and prototyping tools, including Figma and Canva
- Thorough understanding of the limitations and appropriate use of web development technologies
- Experience designing online programs with an emphasis on the emotional aspects of human experience
- Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces
- Demonstrated effectiveness working closely with cross-functional teams including developers, QA specialists, and business stakeholders
- Portfolio of UX/design work required - must be uploaded or linked on resume
Nice-to-Have Skills
- Prior OPS or public sector experience
- Experience working with the Ontario Design System and Ontario Service Design standards
- Knowledge of accessibility testing and digital service standards
- Proficiency in designing with accessibility in mind and meeting WCAG 2.1 AA requirements
- Experience with complex design challenges involving legacy systems and nuanced stakeholder or approval relationships
- Hands-on experience with UI/UX activities including wireframing, surveys, questionnaires, consultation, and research
Work Environment
This is a fully onsite position, requiring 5 days per week in-office in Toronto. The role is embedded within the Government Services Integration Cluster and involves close collaboration with cross-functional teams across different organizational levels. No security clearance is required. Candidates must include a portfolio of their design work - either uploaded directly or linked within their resume - as applications without a portfolio will not be considered.
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- Final role details, responsibilities, and terms will be confirmed with shortlisted candidates. Compensation may vary based on experience. Errors and omissions excepted.
