Jobs in Vaughan

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Within 25 km of Vaughan

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Bally's Interactive

VIP Account Manager

Toronto, ON, M5H 3G8, Canada

Salary Range : $70,000 to $90,000 CAD · Full-time

Within 25 km of Vaughan · About 22.7 km from the city centre

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Job details

Pay: Salary Range : $70,000 to $90,000 CAD
Job type: Full-time
Posted: Nov 3, 2026

Original job description

Responsibilities:

Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition.
Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time.
Create unforgettable moments. Digital exclusives, suite nights and money-can't-buy experiences that turn players into superfans.
Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition.
Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
Put player well-being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
Help shape the program. Share what you're hearing on market trends, competitor offers, product ideas and tools that would make the team better.

We use Metaview, an AI-powered note-taking tool, during interviews to help capture key discussion points. The tool is used for note-taking purposes only and does not evaluate candidates or influence hiring decisions. Interview notes are used solely for recruitment purposes and are handled in accordance with applicable U.S. and Canadian privacy laws.

Salary Range : $70,000 to $90,000 CAD

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More about this job

Responsibilities

Manage a portfolio of high-value VIPs by delivering personalized service and driving loyalty across casino and sports betting verticals. Collaborate with internal teams to execute marketing campaigns and ensure a high-quality player experience while maintaining responsible gaming standards.

Requirements

The role requires a proactive professional capable of growing revenue and player engagement through strategic relationship management. Candidates should be adept at identifying market trends and working cross-functionally to optimize the VIP program.

Skills

Account Management
Relationship Building
Sales
Customer Retention
Marketing
CRM
Data Analysis
Responsible Gaming
Strategic Planning
Communication
Market Trend Analysis
Portfolio Management

Visa sponsorship

Not detected in the job text

Keywords

VIP Account Manager
Player Development
Casino
Sports Betting
Marketing
CRM
Operations
Responsible Gaming
Revenue Growth
Customer Loyalty
Market Trends
Portfolio Management
Metaview
Bally's

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