Position: Workload Planner
Location: Vaughan, Ontario
Hourly Rate: $22.00–$25.00 + per hour, based on experience and qualifications, with additional earning opportunities through internal incentive programs
Schedule: 40–44 hours per week, rotating days, weekends, holidays, and standby as required<
/strong> Overview
Enercare - Vaughan Area
We’re on the lookout for an enthusiastic Workload Planner to join our dynamic team!
In this role, you’ll be instrumental in monitoring and managing automated dispatch boards to support our high-performance service and installation teams.
We’re looking for someone who thrives in a fast-paced environment, and is passionate about developing ideas/strategies to help deliver an outstanding customer experience.
If you’re ready to make an impact and help drive operational excellence, we want to hear from you!
Key Responsibilities
- Leverage modern booking platforms and direct customer engagement to schedule internal and external customers’ appointments
- Handle customer escalations by ensuring that their problems get resolved and their issues addressed at the right level
- Continuously monitor "the board" to ensure that each scheduled task is completed from start to finish
- Forecast for peak seasonal demands such as extreme weather patterns and ensuring alignment of demand and resources
- Monitor and address customer enquiry queues as it pertains to the Workload Planning Department
- Contribute to business growth by effectively allocating workload to technicians and internal engagement
Skills, Abilities and Experience
- 1+ year experience with dealing with customer escalations over the phone or in person
- 1+ year customer service / Customer Experience skills
- Ability to adapt to new responsibilities and changing priorities
- Manages multiple tasks effectively to meet deadlines
- Great focus and attention to detail within a team environment
- Be willing and able to work rotating days, weekends, holidays, and standby duties as required
- Must be able to communicate clearly and effectively, both in written and verbal communications
- Must have strong interpersonal and problem-solving skills
- Proficiency with navigating applications and other digital skill sets
- Very punctual and dependable
Benefits & Perks
- Comprehensive benefits package
- Casual dress code
- Company events
- Discounted or complimentary food
- On-site parking
- Additional earning opportunities through internal incentive programs
