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Dhruv Chawla
Data, AI & automation · Customer service & retail operations
Vaughan, ON
Contact directly to learn about their work and availability.
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Areas of work
Services to discuss
Suggested from their experience. Ask about scope and availability.
- Data analysis
You can contact Dhruv Chawla about data analysis. The work starts with a question about the data and ends with findings that can inform a decision.
- Dashboard design
You can contact Dhruv Chawla about dashboard design. Dhruv Chawla designed Power BI dashboards for tracking IT KPIs, SLA compliance, and asset utilization across departments.
- ETL pipelines
You can contact Dhruv Chawla about ETL pipelines. A technical assignment starts with the system you use, the behaviour you need and a way to check that the result works.
- Customer enquiries
You can contact Dhruv Chawla about customer enquiries. The work centres on answering questions, finding the right information and following up when a request needs another team.
- Website design
You can contact Dhruv Chawla about website design. Website work helps turn content and layout requirements into pages people can navigate and maintain.
- SQL database work
You can contact Dhruv Chawla about SQL database work. Database work helps organise, retrieve or check records using queries suited to the data and the question at hand.
- Software troubleshooting
You can contact Dhruv Chawla about software troubleshooting. The work starts by identifying what the user is trying to do, reproducing the issue and narrowing down its cause.
Skills
Experience and credentials
Selected work
Delivered end-to-end technical support for 300+ users across Windows applications, hardware, and networking in Performed troubleshooting of VPN, network access, OS-level logs, and application errors. Created and maintained documentation, SOPs, and knowledge-base articles to streamline support and reduce recurring issues by 40%. Collaborated with cross-functional teams to identify and escalate product defects, ensuring quick resolutions. Designed Power BI dashboards for tracking IT KPIs, SLA compliance, and asset utilization across departments.