Profile saved Nov 7

Dhruvil Suthar

IT support & computer repair · Software & app development

Vaughan, ON

Contact directly to learn about their work and availability.

About

5 years of combined internship and professional experience in Canada and India, supporting users, endpoints, accounts, business applications, and retail systems in remote and on-site environments. Handle incidents and service requests involving Windows 10/11, Microsoft 365, Active Directory, POS systems, VPN, Wi-Fi, printers, peripherals, and business applications. Currently support approximately 15–25 users weekly and resolve 70%–80% of assigned tickets at the first level in a Canadian retail environment. Previously managed approximately 25 incidents and service requests weekly while maintaining 95% SLA compliance. Investigate application and API issues through issue reproduction, log analysis, Postman validation, HTTP status-code review, SQL data checks, and documented escalation.

Areas of work

Services to discuss

Suggested from their experience. Ask about scope and availability.

User account support
You can contact Dhruvil Suthar about user account support. This work helps users obtain or recover the access they need under the organisation’s account procedures.
Code review
You can contact Dhruvil Suthar about code review. Development assignments turn a defined requirement into working software that can be tested against the intended behaviour.
Software troubleshooting
You can contact Dhruvil Suthar about software troubleshooting. The work starts by identifying what the user is trying to do, reproducing the issue and narrowing down its cause.
JavaScript development
You can contact Dhruvil Suthar about javaScript development. Dhruvil Suthar created automated tests using Selenium WebDriver, Appium, Java, JavaScript, Jenkins, and GitHub Actions, increasing automated test coverage by 35%.
Version control with Git
You can contact Dhruvil Suthar about version control with Git. Dhruvil Suthar created automated tests using Selenium WebDriver, Appium, Java, JavaScript, Jenkins, and GitHub Actions, increasing automated test coverage by 35%.

Skills

Experience and credentials

Education

Master of Science in Information Systems Northeastern University | Toronto, ON, Canada | September 2022–April 2024 Bachelor of Engineering in Information Technology Gujarat Technological University | Ahmedabad, Gujarat, India | August 2018–May 2022