Profile saved Nov 7

Michael Fidale

Operations & project management · Customer service & retail operations

Concord, ON

Contact directly to learn about their work and availability.

About

Results-driven Process and Operations Leader with over 6 years of experience scaling workflows, ensuring regulatory compliance, and leading cross-functional teams. Proven track record of driving a 25% improvement in operational turnaround through automation and establishing robust quality controls. Expert in Lean Six Sigma methodologies, stakeholder engagement, and implementing data-driven continuous improvement initiatives to mitigate risk and ensure business continuity across multiple mergers and acquisitions.

Areas of work

Services to discuss

Suggested from their experience. Ask about scope and availability.

Process improvement
You can contact Michael Fidale about process improvement. The work involves finding where a process slows down or produces errors and identifying practical changes to test.
Customer enquiries
You can contact Michael Fidale about customer enquiries. The work centres on answering questions, finding the right information and following up when a request needs another team.
Quality assurance
You can contact Michael Fidale about quality assurance. The work involves checking an item or process against agreed requirements and recording what needs correction.
Project planning
You can contact Michael Fidale about project planning. A coordinator keeps track of tasks, deadlines and handoffs so the team knows what needs attention next.

Roles

Supervisor, Analytical Chemistry - LGC Standards Jun 2021 - Sep 2024