Join our client's mission to deliver seamless, reliable digital experiences that reach millions worldwide. As a Site Reliability Engineer, you'll be at the forefront of ensuring our platform remains fast, resilient, and secure - making a direct impact on how people connect, create, and collaborate.
Overview
In this pivotal role, you will build and maintain the reliability of Adobe’s high-traffic, content-driven website infrastructure. You'll lead efforts to monitor, troubleshoot, and optimize our delivery surface - covering everything from CDN configurations to incident management - while shaping the future of our operational resilience and performance practices. This is your chance to innovate in a fast-paced, collaborative environment, with a focus on establishing foundational reliability processes from the ground up.
What You Will Do and Achieve
- Own application support, incident management, and escalation paths, ensuring quick resolution and minimal disruption.
- Lead the design and operation of change management processes that align with both internal controls and business needs, including release pipelines and rollback strategies.
- Develop and execute disaster recovery plans, including restoring content sources, CDN configurations, and certificates with tested, rehearsed procedures.
- Define and enforce service level objectives, using telemetry from real user monitoring, synthetic testing, and CDN logs to ensure performance and availability standards.
- Collect, maintain, and provide operational evidence to meet regulatory and compliance requirements for the platform.
- Build, automate, and refine observability dashboards and monitoring tools - such as Core Web Vitals, capacity metrics, and synthetic tests - to proactively manage platform health.
- Collaborate across teams to support compliance, risk management, and vendor escalations effectively.
Must-Have Skills
- Substantial experience supporting high-traffic enterprise websites behind a CDN, with deep expertise in CDN configuration (Akamai, Cloudflare preferred).
- Practical web application firewall experience, including tuning false positives and bot management.
- Strong foundation in observability: defining SLAs, error budgets, and building monitoring from logs, real-user data, and synthetic tests.
- Proficiency in web performance & front-end technologies (JavaScript, CSS) and ability to analyze waterfall diagrams.
- Hands-on experience with Git-based CI/CD pipelines, infrastructure as code, and incident command during customer-facing outages.
- Ability to operate effectively in regulated environments, managing change control, audit, and third-party risks.
Nice-to-Have Skills
- Experience with vendor or SaaS platform reliability management.
- Familiarity with Adobe Experience Manager Edge Delivery or similar.
- Exposure to financial or regulated sectors, bilingual site delivery, and accessibility/SEO considerations.
- Automation skills in Python, Java, or JavaScript.
What We Offer
This is a build-and-run role focused on establishing a resilient, scalable platform. Expect to develop critical operational practices while working with a team committed to innovation, inclusion, and excellence.
Ready to make a difference? Apply now to advance your career at Adobe where your expertise keeps the digital world moving smoothly.
